Review Time
The storage is easy to access and the team is helpful and professional. The reason why I gave 3 stars is because on the day of the removal, I noticed that I had a lot of stuff and wasn’t sure that it all can fit in the 50 sq feet cubicle! So I booked another one but at the end I managed to fit everything in the initial one. I filled a form 7 days ago and requested the reimbursement but I’m still waiting for the money to be in my account which I found a bit annoying as there is no reason why it should take more than 5 working days! I was told by your staff that it might take up to 3 weeks to get my money back?!I am not happy about that!
As a first time customer I was very impressed with the friendly, helpful service upon booking a unit even after having to up grade to a larger one, there was no problem and was a smooth joining process and easy access to the unit anytime of the day.I would particularly like to mention Ali and Amil who were very helpful indeed.
Access Self Storage was fabulous with me!! A young member of the staff called ISAIAH was simply Fantastic!!Thank you, Isaiah, for looking after me and my storage needs. You are a CREDIT and Blessing to Access Self Storage!!Thank you, Access Self Storage!! Your organisation and structure were second to none. I feel reassured and very happy to have my stored goods in your premises.
Staff (Mason and Ahmed) from point of enquiry to moving in were exceptionally helpful and informative. They were very approachable and friendly and answered my queries fully. When I did have an issue with my unit they resolved it in full and immediately. This was so appreciated as moving is stressful enough !
You advertise 24 hour access. You do not explain up front that this is only for business customers.You suggest that the site is manned 24 hours. Not so.Your site has poor connectivity, making access by QR code a hit and miss experience.Your staff are all very pleasant but overall there seems to be a policy of being economical with the facts until after a customer has signed up. Disappointing.
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Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 57 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
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