Review Time
I stored here for approximately 1 year. Costs are competitive but do increase after the initial discount period. I had minimal issues until I really needed customer service and then was left very disappointed. I arranged out of hours collection access and then went on to pay for van rental and a friend to accompany. Sadly in the depth of rain the access gate was apparetnly resetting which left me in the rain 2 hours and eventually unable to access at a cost of 100-200 pounds. After raising the issue I was told that the gate was resetting. It then took me 3 months to chase a complaint and by that time thr regional manager then said they could not offer me any compensation as I was no longer a customer (obviously). Very very poor customer appreciation and service in the only moment that I required it, having paid thousands over the year of storage.
If you work a 9-5 this storage is not for you. The times posted specify reception opening hours but are the entire site opening hours. In my opinion the requirement for contents insurance should be included in the quote. I do appreciate the customer service being decent.
The opening hours are inconvenient. The Self Storage closes at 6 pm on weekdays, 5 pm on Saturdays, and 4 pm on Sundays. This does not take into consideration people who are busy during the day and have time to spare in the evenings. The fluorescent lights outside my unit do not work, despite my reporting it twice. They still have not replaced the bulbs. I ended up using my own battery-powered lights, as the units themselves do not have any lighting.
Complicated process, had to respond to a chat bot who had a first and surname and I thought I was dealing with a human, plus the bot didn't get the requirements right, at times it was very stressful.The actual local people in Northampton working for the organisation were great, patient, understanding, easy to deal with and helped me to sort everything out, for which I am very greatfully. Thank you
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Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 57 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
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