Review Time
Initially, I had concerns about ordering due to some negative feedback. However, I couldn't find the gloves I needed elsewhere, so I reached out via email for confirmation. They quickly responded, assuring me they had the gloves in stock. I made the payment online, and to my surprise, the gloves arrived within 48 hours.
I was hesitant to place an order due to some negative reviews. However, since no one else had the gloves I wanted in stock, I decided to email for confirmation. They replied within a couple of hours, confirming availability. I paid online, and the gloves were delivered to me within 48 hours.
I placed an order for a product in July 2023 and paid via a payment service. The item was never delivered. After being informed it was out of stock with an 8–12 week lead time, I canceled the order immediately. Despite this, I never received a refund. I followed up several times via email, including in July 2024 and August 2025, but received no reply. To this day, I have neither the item nor a refund. I strongly recommend against ordering from this service, as they seem to disregard customer service and refund responsibilities.
The product I bought clearly stated it included spacers, but I received items without spacers—only a stem and headset cones. Additionally, the package was already opened and damaged. The customer service representative argued childishly instead of replacing the order, which costs only a small amount. Be cautious if they dispute such a minor issue regarding something that is clearly misrepresented.
I’ve used this service twice and found their service to be outstanding each time. The first time, I ordered the wrong item and returned it in a used condition (after confirming it was okay). They were very accommodating and gave me a full refund after inspecting it! Recently, I called with questions about products, and the representative was friendly, helpful, and patient. He even offered to contact the distributor for me regarding future product release dates. My order arrived quickly and was reasonably priced.
I ordered a specific item on August 28th. I quickly received a confirmation email, followed by another stating that my item had been dispatched, with delivery expected in up to 21 working days to Germany. After 20 working days, I checked the shipping details, which indicated much shorter delivery times for tracked services. This led me to request a refund, which was promptly issued without issues. It seems there are significant concerns regarding this service's reputation.
I recently ordered a replacement part for a hub, which arrived within two days of placing the order. I was initially hesitant due to the negative reviews, but based on my experience, I can recommend them and would not hesitate to order again.
There are mixed reviews, but my first order went smoothly. I found some wide mudguards I liked here and purchased a few other items for free shipping. Communication was good, and the items arrived well-packaged on the promised day after my inquiry. I rated it 4 stars instead of 5 because the delivery took 10 days overall (including a weekend), which is slower than most, and there was no tracking.
I ordered an item that was in stock, but the service claimed it had been sent. After waiting weeks and asking multiple times, I received vague responses. After over a month, I requested a refund, which was processed quickly. However, I still lost time and money due to exchange rates. I won't order again.
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