Review Time
The representative provided invaluable assistance with my car damage claim. They were professional, patient, and offered clear, step-by-step guidance. Their effective communication alleviated much of the stress involved. Thank you for your help!
It's been almost a month since I submitted my original claim. Although the other party has accepted full responsibility, the service is still prolonging the process, stating it's pending a response from the claim handlers. This delay has led to significant financial losses for my business, especially with the limited use of my vehicle due to the damages caused by their client. At this point, it seems my only recourse may be to take legal action against them and their client. I definitely wouldn't recommend this service, nor would I consider using them for my business after seeing how they manage customer relations.
Outstanding service from beginning to end, very supportive in ensuring all necessary information was provided. Communication was top-notch, keeping me informed about the repair process and the return of my vehicle! The repair quality was exceptional, and my car was taken care of beautifully. Thank you!
Outstanding service from beginning to end, very supportive in ensuring all necessary information was provided. Communication was top-notch, keeping me informed about the repair and when my vehicle would be ready for pickup! The repair quality was excellent, and my car was well taken care of. Thank you!
In March, one of my company vans was hit while parked. Although the damage was significant, it was still drivable except for a broken side mirror. To avoid the hassle of obtaining a hire van, we opted to purchase a new mirror and install it ourselves. While they handled most of the other repairs competently, they have failed to reimburse us for the mirror. Their incompetence is hard to believe. They continually deny receiving proof of purchase despite multiple submissions. Each time I contact them, I speak to someone new who knows nothing about the case, making it frustrating to navigate their system. Why should we be out of pocket for nearly £200? We also saved them money by not requesting a hire vehicle. It’s completely unacceptable. They don’t respond to emails regarding this issue, and the phone support is useless. Please don’t ask me to email again; I’m done with that. Just honor the claim and inform me accordingly.
This has been the worst experience I’ve had with any company. No one is helpful or takes action, just providing false information. A driver crashed into my car, and I was referred to this company. After five frustrating calls, where I had to repeat my information to different representatives, no one followed up on my complaint. I even escalated my concerns but received no response. It’s been nearly three weeks, and they haven't contacted me. Their lack of care has caused me significant distress, and it’s clear I’m not alone in this. They seem to do nothing unless forced. I will report them to the relevant authorities and encourage others to do the same.
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sopp+sopp works with large vehicle fleets, supporting drivers that have been in a collision or accident on the road. The business also arranges repairs and replacement vehicles for third parties whose vehicle has been damaged by a fleet driver.
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