Review Time
Our team was looking for a new dispenser and wanted to purchase here in the United States to avoid import delays. We chose Adagio and our CEO approved. When we first encountered issues with Adagio, Adriana of Wholesale Orders, was unable to support causing her said supervisor Cynthia and our supervisor to step in to ensure and demonstrate to Adagio the value of customer service and experience. Recently we purchased items that were originally wholesale $12 at $17 per unit...Adagio had not shared the price increase with customers and made excuses/gaslighting to avoid their demonstrated price gouging. But outside of their demonstration of devaluing customers, our order has been sitting in New Jersey for over a week and everyone at Adagio, including Michael Cramer is ignoring the support needed with their carrier. They lost a customer, and instead of them caring or supporting they shared "good reviews" they have received over the years.
As a wholesale customer Adagio has consistently demonstrated poor customer experience and has lost a customer. When contacted about delays and order issues they are not helpful, passing the issue on to others and emphasizing they are a small team. When contacting the owner for support on order issues, he sent over google reviews dismissing my order issues and customer experience. They also price gouged products without communicating to customer, and don't mind bad reviews or customers who have horrible experiences, because the owner will send over past good reviews to gaslight current issues
Adagio Teas is a company that sells quality tea at good prices and has a fun Communitea that you can join and try a different tea every day. They have a rewards program that I also enjoy participating in for free tea and tea ware.
I love this company so much! They have a really deep selection of great quality teas, and as if that weren't enough, they allow to create and share your own custom blends, complete with your own artwork, if you do that sort of thing. They've effectively managed to build a real community around their teas and it's such a great tactic married up with a great product, I feel like this whole thing was aimed squarely at me.
I find this website amazing. I love tea and this takes it to a whole new level.I love that people can make themed tea blends and we're able to buy blends from others.I love the tea pot I got from them.They also have monthly teas and community. I also extremely love that they have whole sales, because I want to open my own tea business and find this my main go to for inventory /research.
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Fresh tea, cool accessories and plethora of useful information. Adagio Teas is the most popular tea store online, with stellar customer service marks.
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