adagio.com

4.6
4.6 Based on 443 reviews

Fresh tea, cool accessories and plethora of useful information. Adagio Teas is the most popular tea store online, with stellar customer service marks....

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Average Rating

4.6

/
5

443 Reviews

5 Star
85%
4 Star
4%
3 Star
1%
2 Star
2%
1 Star
8%

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With Meaning Team
Horrible Customer Experience

Our team was looking for a new dispenser and wanted to purchase here in the United States to avoid import delays. We chose Adagio and our CEO approved. When we first encountered issues with Adagio, Adriana of Wholesale Orders, was unable to support causing her said supervisor Cynthia and our supervisor to step in to ensure and demonstrate to Adagio the value of customer service and experience. Recently we purchased items that were originally wholesale $12 at $17 per unit...Adagio had not shared the price increase with customers and made excuses/gaslighting to avoid their demonstrated price gouging. But outside of their demonstration of devaluing customers, our order has been sitting in New Jersey for over a week and everyone at Adagio, including Michael Cramer is ignoring the support needed with their carrier. They lost a customer, and instead of them caring or supporting they shared "good reviews" they have received over the years.

1
Date of experience: Mar 23, 2022
Teas With Meaning
As a wholesale customer Adagio has…

As a wholesale customer Adagio has consistently demonstrated poor customer experience and has lost a customer. When contacted about delays and order issues they are not helpful, passing the issue on to others and emphasizing they are a small team. When contacting the owner for support on order issues, he sent over google reviews dismissing my order issues and customer experience. They also price gouged products without communicating to customer, and don't mind bad reviews or customers who have horrible experiences, because the owner will send over past good reviews to gaslight current issues

1
Date of experience: Mar 23, 2022
Marie
I love many of their teas

I love many of their teas. They are long leave teas, not chopped up. My favorites are citron green, any of them with yunnan in the type and Scottish breakfast.

5
Date of experience: Mar 21, 2022
Janet Ross
Adagio Teas is a fun immersive experience

Adagio Teas is a company that sells quality tea at good prices and has a fun Communitea that you can join and try a different tea every day. They have a rewards program that I also enjoy participating in for free tea and tea ware.

5
Date of experience: Mar 20, 2022
Mrs tracy steel
First time ive used Adagio Teas.Im…

First time ive used Adagio Teas.Im quite into my teas.This is by far superior than I've ever tasted.Only tasted Black tea so far but the best cuppa ever! Can't wait to try the rest.So fresh n great service 🙌

5
Date of experience: Mar 19, 2022
Jen Giacalone
I love this company so much

I love this company so much! They have a really deep selection of great quality teas, and as if that weren't enough, they allow to create and share your own custom blends, complete with your own artwork, if you do that sort of thing. They've effectively managed to build a real community around their teas and it's such a great tactic married up with a great product, I feel like this whole thing was aimed squarely at me.

5
Date of experience: Mar 12, 2022
Lana Bisson
Seriously good tea

Seriously good tea. I love ordering from Adagio. I don't think I've ever come across a blend that I didn't really enjoy. Their customer service is also awesome, whenever I've had a problem they're quick to help!

5
Date of experience: Feb 24, 2022
Laura Eagle
Love love love Adagio

Love love love Adagio. It's my favorite tea shop. I've been ordering regularly for several years. They have good prices and fast shipping too!

5
Date of experience: Feb 20, 2022
Chy Chargualaf
I find this website amazing

I find this website amazing. I love tea and this takes it to a whole new level.I love that people can make themed tea blends and we're able to buy blends from others.I love the tea pot I got from them.They also have monthly teas and community. I also extremely love that they have whole sales, because I want to open my own tea business and find this my main go to for inventory /research.

5
Date of experience: Feb 05, 2022
Abby Kozak
Its TEArific

My favorite place to get tea! By far the best place!

5
Date of experience: Feb 03, 2022

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Business Details

  • Fresh tea, cool accessories and plethora of useful information. Adagio Teas is the most popular tea store online, with stellar customer service marks.

  • language https://www.adagio.com

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