Review Time
The tea is good. But don't bother contacting customer service if your package is delayed. Our order has been "on the way" for three weeks (they estimated 2-4 days). It is clear from the tracking that something went wrong, but customer service responded by telling us that this is all normal and that if we wanted it in a timely manner we should have paid for expedited shipping. Even when FedEx admits that something is wrong. At this point, we will be returning and ordering from a company that takes things like this seriously and actually tries to help their customers.Edit to reply to Adagio's comments: I would like anyone else reading their reply to note that it took three weeks of package delays and around 8 emails to get the bare minimum of action on their part (filing a trace on a package).So, yes, what they are saying is true. But ask yourself, is it worth the hassle to order from this company? Because if something goes wrong, it will be viewed as the customer's fault.
I've ordered a couple of times from Adagio Teas. The first time was several samples to get an idea of their products. I really loved several, so went back and ordered larger bags of many.Both orders arrived fast and were correct. So far, I'm really enjoying it!
Adagoi Teas are freaking awesome. I've tried many throughout the years. There are several I've been repurchasing and will continue to do so. I love that they have sampling options so you can try it for pennies before commiting to a larger quantity. 99% of their description on the teas are spot on.
I love tea. I always order from them at least once a year. I love that you can buy a blend or customize and create your own. I had something missing from an order once and messaged them about it. They got back so fast and fixed the problem. It was a wonderful experience.
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Fresh tea, cool accessories and plethora of useful information. Adagio Teas is the most popular tea store online, with stellar customer service marks.
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