Review Time
From loyal to unhappy, never-again customer. Paid $84 for tea that 11 days later has not arrived, FedEx says is lost given that it hasn't moved from its location halfway across the country to my state for 4+ days, and FedEx now gives no updated expected delivery date in its tracking. And yet Adagio won't do anything other than tell me to wait and hope my package gets delivered- despite numerous emails to them. Apparently being a loyal customer means nothing to this company. (I've ordered around 16 times before and referred many friends.) Highly dissatisfied. I do not recommend as they are not reliable, do not do anything to resolve issues, and clearly do not value their loyal customers.
Best tea company I have found. Just started venturing into the world of tea (COVID destroyed my lifelong taste for coffee) and the variety, quality, customer service, website, everything about this company rocks! They have great freebies and rewards program too. Not affiliated, just a really happy customer.
Adagio is great until something goes wrong. I bought a tea kettle, which broke. I scaled walls to get to a customer service rep who then sent me taunting emails. The system promises that you can apply points to a purchase but automated system didn't accept them and it is impossible to get help. Tea is fine but customer service is awful.
The Adagio Teas company is new to me (thank you, Instagram advertisement) and discovering its tea has been wonderful. The choices are amazing, the flavors I've tried are wonderful, and the tea is carefully packaged and shipped quickly. It's a definite go-to for tea lovers.
This tea is mostly very good. I switched to them when Teavana went out of business. Trouble is? Their delivery contracts are horrible, so I almost never get my orders without some sort of drama and more delays, and this has been going on for years. Adagio used to respond and make sure I'd get my order eventually, but now I'm routed to email and I feel like I'm mostly on my own and like they don't really value my business. It's good tea. But their delivery method is why I rarely order from them. It just fills me with too much anxiety and is way too much work to try to get someone to actually find out what happened to my package. If I had nothing else to do with my week, perhaps, but alas, I don't have that kind of time. Adagio is painfully slow at resolving these issues. I usually get it several weeks after I order, and this was before the pandemic.If you don't have these problems, be thankful and enjoy a cup of tea for me, since I am probably still waiting on my package, or just paid for someone else to enjoy it for me. As for me, I think this is it. I think I'm going to find another vendor. At this point, I don't need the tea that badly, and would rather just have a refund.EDIT: It doesn't look like I can respond to the reply, so I'll edit: Yeah. Trouble is, Amazon, Walmart, Tractor Supply and a plethora of other places offer much better delivery and don't rely on this particular carrier and I get my packages on time and with accurate shipping information, even through the pandemic and they offer free shipping. This issue with your company has been going on since I started my account with you several years ago--well before the pandemic--and I've constantly made this issue known to you. Again, it's good tea, and perhaps when I move, I'll give it a try again. Until then, I'm already finding vendors that have great tea that have been using a carrier that will give me accurate shipping updates and deliver on time, and the delivery is the cheapest--free--that they offer me.
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Fresh tea, cool accessories and plethora of useful information. Adagio Teas is the most popular tea store online, with stellar customer service marks.
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