Review Time
I first heard about Adagio Tea when ordering my Lardera coffee beans. So why not try the tea. I'm hooked. Each and every blend is amazing. The teas are all labeled High, Lo or No caffeine which is truly helpful. Whether you order a bag or individuals they are all fresh and smell as good as they taste. The communitea box is a great value and fun!
I first heard about Adagio Tea when ordering my Lardera coffee beans. So why not try the tea. I'm hooked. Each and every blend is amazing. The teas are all labeled High, Lo or No caffeine which is truly helpful. Whether you order a bag or individuals they are all fresh and smell as good as they taste. The communitea box is a great value and fun!
HORRIBLE customer experience as a first time purchaser. I placed an order for $26 and let them know I never received it. Customer service suggested it was my fault for not grabbing the package immediately after arrival (I travel for work and I have locked mailboxes for all mail in my apartment and have never had an issue). I went to open it one week later, which is very reasonable in my opinion. I also waited to see if it showed up as they suggested it could have been a miss-scan. They told me to wait and then they contacted USPS to start an investigation. I was told that USPS says they delivered the package and if I didn't have it then I should reach out to them. They refused to refund me or send a replacement order and made me feel like I was the one at fault. BUYER BEWARE! Looks to me it’s a normal occurrence looking at the review before mine. **UPDATED** as of 2/22Company responded to this comment stating that they have reached out for a replacement and that I may have missed the email. When I went to my email, rest assured, they had sent that email RIGHT BEFORE they commented to cover themselves and be able to respond to my comment saying I was not accurate. I believe they never would have done so without me leaving a bad review. This company has some untrustworthy practices and I will not order from them again.
HORRIBLE customer experience as a first time purchaser. I placed an order for $26 and let them know I never received it. Customer service suggested it was my fault for not grabbing the package immediately after arrival (I travel for work and I have locked mailboxes for all mail in my apartment and have never had an issue). I went to open it one week later, which is very reasonable in my opinion. I also waited to see if it showed up as they suggested it could have been a miss-scan. They told me to wait and then they contacted USPS to start an investigation. I was told that USPS says they delivered the package and if I didn't have it then I should reach out to them. They refused to refund me or send a replacement order and made me feel like I was the one at fault. BUYER BEWARE! Looks to me it’s a normal occurrence looking at the review before mine. **UPDATED** as of 2/22Company responded to this comment stating that they have reached out for a replacement and that I may have missed the email. When I went to my email, rest assured, they had sent that email RIGHT BEFORE they commented to cover themselves and be able to respond to my comment saying I was not accurate. I believe they never would have done so without me leaving a bad review. This company has some untrustworthy practices and I will not order from them again.
I tried these teas on a sample order and have been quite pleased with each one. The website has tutorials on how to brew teas properly and I must admit that following these guidelines, my teas have come out tasting better than before. I will definitely continue to purchase more teas from Adagio Teas :D
I tried these teas on a sample order and have been quite pleased with each one. The website has tutorials on how to brew teas properly and I must admit that following these guidelines, my teas have come out tasting better than before. I will definitely continue to purchase more teas from Adagio Teas :D
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Fresh tea, cool accessories and plethora of useful information. Adagio Teas is the most popular tea store online, with stellar customer service marks.
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