Review Time
Adagio Tea is my absolute favorite place to order tea. Their selection is incredible, offering just about any tea you can imagine, plus a fun section where you can create your own blends. Even better, Adagio has introduced me to so many new teas that I’ve grown to love. Overall, they deliver an exceptional tea experience.
First order with adagio (order number 119094 placed 8Mar24 if someone from adagio is reading this). Ordered some teas and a set of 3 yellow tea storage tins but only one tin sent which give a good impression on my first ever order with them. I can find no email or direct way to contact them on the websiteEdit - found email on FB page and have been promptly contacted by Uk customer services who will look into it so hoping for a speedy resolution UPDATE 18Mar24, missing tins sent so all resolved.
I have enjoyed Adagio teas for a few years with no problems. Until this last order. It has been 5 weeks since I ordered and no sign of my rea. I called customer service who told me 2 weeks ago that they would ask for a report from shipper. I contacted a week later and was told they would contact me when they have news. I have asked for a refund and no answer back. I have sent off another email today. Wonder what will happen?
I have tried over 100 of their teas. They offer inexpensive (yet generously sized) samples of all of their tea varieties. They provide clear descriptions of all of the ingredients in each tea, and seek to educate people about the origins of the tea and the lives of the farmers. Even if I didn't care for a particular tea I tried, I could still tell that it was of high quality (and just not "my thing"). Adagio has a loyalty club that recognizes people who contribute to the community and who are frequent buyers. If you use their website, they'll connect you with "Masters", which are more refined, elevated teas. There are a few that you need to try if you love tea -- check out the Da Hong Pao ("big red robe") Wuyi rock oolong.
Some of the teas are quite good, but...whatever you do DO NOT BUY THE TIN. They are at twice the cost of a regular sample but with less tea and in a completely useless tin that causes the tea to spill about as you open it. The tin is completely non-functional causing the need to transfer the tea to another container or bag. I purchased a total of 6 different tins, 1 tin contained .58 oz of tea while the others contained. 75 oz. It's not surprising that it does not list anywhere how much tea there should be in a tin. At $6 each I would have expected a sample larger than or certainly not less than the amount of a regular sample. I will not ever purchase tins again.
Using Adagio.com has enabled me to try so many different teas that I had no idea even existed!They sell sample sizes which allows you to discover which teas tickle your fancy, and they are healthy sized samples.You will find the teas you expect and teas that will set your taste buds all aglow! Go browse and treat yourself.
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Fresh tea, cool accessories and plethora of useful information. Adagio Teas is the most popular tea store online, with stellar customer service marks.
