Review Time
The most pathetic experience I've ever had with an online Tea seller. Never again. They false advertise on their site, send you a different product than what is advertised, then waste days of your time when you request a return & refund and beat you with excuses while ignoring your return label request - telling you they knew it was falsely labeled for years and didn't bother to fix it, and I should just be happy with it? NOPE.Go elsewhere to an honest business. These guys are scummy, sleazy, and dishonest.
I found adagio through a musician offering blends, which I loved, and was my introduction to the tea world. Now that I'm more of a pretentious tea person, Adagio still is great for offering high-quality tea of all varieties. I'm especially partial to their yunnan noir, genmaicha, and peppermint teas :D
Summary: poor packing processes, lacking customer service, but good teas with sample optionsThis review is for their UK arm. I recently made on order of €100+ from them in order to qualify for free shipping (€13 otherwise). I put a lot of thought and care into that order to make it worth it. Unfortunately, Adagio missed a very crucial item in that order. Once I contacted them, they offered either a refund or to include it in my next order. They said they couldn't ship it to me for free because shipping cost is "prohibitively high" (how ironic), which is understandable to an extent, but it's precisely why they should take care in packing orders to begin with.In the end, the case was settled with a refund and a "note" that a free unit will be included in my next order. Refund has been received, less than a week after the original posting of this review.I'll also update this review if I make a new order and whether their "note" was fulfilled.
I love their teas. They are worth the price. The free shipping has become slower but it is free. However and of late, I have chosen to pay for faster shipping. Save your money. The orders arrive in about the same time as the free shipping.
UODATE: They just responded a second time and the more they respond the more they reveal themselves. They said their records show I did not press the yellow Paypal button. If I wouldn’t have pressed the button, I could not have gotten the error message that Paypal couldn’t be accessed at that time. Of course I pressed the yellow Paypal button - dozens of times as I kept following the advice in their help documents of trying again - I tried again for four hours before I followed the second piece of advice of contacting them, at which time I got similar stupid advice of pressing the Paypal button when I had been doing so - and getting an error code each time I did - for four hours. It is the bad customer service answers the reason I won’t shop with them again and now I really won’t ever shop with them again. Screenshotting their two responses now. UPDATE: Adagio answered this telling me they were sorry my Paypal account isn’t working. Blaming the customer when my Paypal is working perfectly with everyone but them. Very bad form. My PayPal account is working just fine. I used it the day this occurred and today with other companies with no problems. My computer engineer husband assured me it’s on their end. Their help documentation says they have this problem with paypal from time to time and when it happens to try again and if that doesn’t work to contact them. I contacted them like the help document said to do and they told me to press the yellow paypal button like I was too stupid to figure out that’s how you start a Paypal payment. When I told them I’d already done that they told me other customers were using paypal successfully so they wouldn’t help me even though their help documents said they would. Now they come here where the public can see their response and try to give me a possible answer. No thank you. They should have helped me when I was talking with them privately. I won’t shop with them and risk poor private customer service again. There are a lot of great places to buy tea from who give you good customer service when they don’t have an audience. I will buy my tea from them. ORIGINAL POST: They had a special that allowed you to sample teas, so I put the ones I wanted to sample in my cart and tried to check out. I got a Paypal error. I retried several times and kept getting a paypal error - and I might add my paypal worked just fine for any other purchases that day. My husband is a computer engineer, so I asked him to look at it. He was confident it was on their end, so he told me to read their help documents and do what they instructed, so I did. The help documents said that sometimes paypal isn’t accepted and when this happens to try again later and if it still doesn’t work to contact them and gave an email where I could contact them. I tried many times and it wouldn’t work, so I finally sent an email to the email address provided. I got an answer that I needed to click on the yellow paypal button. Duh! I obviously clicked on that button or I couldn’t have gotten the paypal error message. So, I wrote back and told them I’d obviously pressed that button so what was the answer from here. They wrote back and told me other customers were successful using Paypal, so it was my problem. I then made them aware that my computer engineer husband said it was not on our end and that their help documents said this could happen and when it does to try again and if that doesn’t work to contact them - yet contacting them was getting me these horrible answers. I ended my response by telling them the message is loud and clear - that they don’t want a new customer who spends a lot of money on tea and the message is received so I won’t shop with them any more. I’m so sick of bad customer service that I’m not going to waste energy fighting companies that give bad customer service. Bad customer service is a big clear message that they don’t want my business, so I will listen to that and not shop with those companies any more and share reviews to save other customers the frustration. I won’t be shopping with this company.
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Fresh tea, cool accessories and plethora of useful information. Adagio Teas is the most popular tea store online, with stellar customer service marks.
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