adagio.com

4.6
4.6 Based on 443 reviews

Fresh tea, cool accessories and plethora of useful information. Adagio Teas is the most popular tea store online, with stellar customer service marks....

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Average Rating

4.6

/
5

443 Reviews

5 Star
85%
4 Star
4%
3 Star
1%
2 Star
2%
1 Star
8%

Filtered Reviews

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Review Time

LazyPandaSenpai60
Terrible Customer Service!

I love their teas and the selection but the customer service is terrible! I contacted them when an order had been marked as delivered but I didn't receive it. They told me to wait and then they contacted USPS to start an investigation. 3 weeks later I was told that USPS says they delivered the package and if I didn't have it then I could contact the police department for a stolen package. They refused to refund me or send a replacement order and made me feel like I was the one at fault. The order total with shipping and tax was $30.75! Buyer beware!

1
Date of experience: Feb 03, 2025
Joylyn
Terrible Customer Service!

I love their teas and the selection but the customer service is terrible! I contacted them when an order had been marked as delivered but I didn't receive it. They told me to wait and then they contacted USPS to start an investigation. 3 weeks later I was told that USPS says they delivered the package and if I didn't have it then I could contact the police department for a stolen package. They refused to refund me or send a replacement order and made me feel like I was the one at fault. The order total with shipping and tax was $30.75! Buyer beware!

1
Date of experience: Feb 03, 2025
Leonard F.
Great place for herbal teas

Great place for herbal teas. Have never returned anything, but enjoyed their tea so far.

5
Date of experience: Feb 01, 2025
Great place for herbal teas

Great place for herbal teas. Have never returned anything, but enjoyed their tea so far.

5
Date of experience: Feb 01, 2025
BotsWallahJr
First time with Adagio Teas

First time with Adagio Teas. . .buying online you often hope on a wish and a prayer that your purchase is worth the hard earned dough! To say that I have been thoroughly impressed is an understatement. Shipping was fast. . peach tea is hard to do well loose leaf and alas I've found it. The raw honey is wow. . .I thought I knew honey. . this is exceptional honey and worth the indulgence. Fast shipping, excellent packaging. . .the products thus far exceed expectations which is hard to do where I am concerned. I'm hooked. :-)

5
Date of experience: Jan 10, 2025
R Noonan
First time with Adagio Teas

First time with Adagio Teas. . .buying online you often hope on a wish and a prayer that your purchase is worth the hard earned dough! To say that I have been thoroughly impressed is an understatement. Shipping was fast. . peach tea is hard to do well loose leaf and alas I've found it. The raw honey is wow. . .I thought I knew honey. . this is exceptional honey and worth the indulgence. Fast shipping, excellent packaging. . .the products thus far exceed expectations which is hard to do where I am concerned. I'm hooked. :-)

5
Date of experience: Jan 10, 2025
Wally M.
I've been ordering teas from them for…

I've been ordering teas from them for years. Exceptional quality, blends, and great deals! Shipping is also really quick and you earn loyalty rewards!

5
Date of experience: Jan 08, 2025
KelliTriplett
I've been ordering teas from them for…

I've been ordering teas from them for years. Exceptional quality, blends, and great deals! Shipping is also really quick and you earn loyalty rewards!

5
Date of experience: Jan 08, 2025
Charlee Price
Messy Returns Process

Beware that Adagio Teas makes the return process very confusing. Customer service wasn't very helpful. Tried to blame me for not finding the return label when they don't even bother emailing the label to you. They were quick to respond to my friend who wanted a store credit though! Go figure.PS. Waiting for the sassy response back like the other negative reviews here ;)

1
Date of experience: Dec 14, 2024
Helen Johnson
Messy Returns Process

Beware that Adagio Teas makes the return process very confusing. Customer service wasn't very helpful. Tried to blame me for not finding the return label when they don't even bother emailing the label to you. They were quick to respond to my friend who wanted a store credit though! Go figure.PS. Waiting for the sassy response back like the other negative reviews here ;)

1
Date of experience: Dec 14, 2024

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Business Details

  • Fresh tea, cool accessories and plethora of useful information. Adagio Teas is the most popular tea store online, with stellar customer service marks.

  • language https://www.adagio.com

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