Review Time
Decent service from Adams Van Lines. The team was polite and worked hard, but coordination wasn’t as smooth as I hoped. A few minor scratches appeared on some furniture, although nothing major. An okay experience overall.
Adam Van Lines- where to begin. We hired this company to move our furniture from California to Indiana. First everything started smooth because off course they wanted the money and wanted to make sure we do hire them. It was their manager who we spoke with Alex Diez, Sr Sales Manager and we also spoke with Antone Santos and he is the quality assurance department told us that cubic feet don't matter, we would only have to send them the pictures of the items that we will be moving. We asked them over and over again that are you sure since most of the companies goes based on that but he Antone kept stating no. The day comes, movers shows up at our door and when they are ready to take the stuff, they said they cannot because it is more than what we told them when it was exactly the same items. They bailed on us. Since than we tried calling them but nobody from their company has the gutts to talk to us. That shitty manager of their Alex he wouldn't even answer the calls and that guy anatone wouldn't even respond to our texts or calls. When somebody finally sent us an email, they told us oh we cancelled. No sweetheart we did not and they refuse to give us our money back. Well I know how to get our money back and I also know how to put these kinda companies in their place. You play games just to collect money well, they are messing up with the wrong people than! I won't recommend them to anybody.
Avoid this company at all costs. They are not a legitimate moving company—they are simply out to take your money. There was no proper follow-up, and the salesperson made promises and gave an unrealistically low quote just to secure the deal. Once the process started, they found multiple ways to charge extra at every step. It felt like a calculated money grab. I strongly recommend finding a reputable mover who will review your belongings over a video call to provide an accurate quote upfront. I wouldn’t recommend this company to anyone—not even to an enemy.
Nightmare from beginning to end. Estimated price was NOT honored at time of pick-up. Overcharged by over $500 DESPITE shipping LESS than originally planned. Charged for "bulky items" even though I clearly measured and detailed all the items in order to get an accurate estimate. Movers were already packing up my furniture when the broker called to raise the price, therefore I had no choice but to pay. Delivery was one week later than expected. To be fair, they do have a very long window to deliver my furniture. I tracked the furniture and saw that it was sitting very close to my end location for days, and then driven to another location before finally arriving at my home. Damaged furniture upon arrival. Movers demanded payment PRIOR to delivering the furniture into my apartment. I had to request to see the truck (and the furniture) before finally making the payment since the movers refused to receive payment after delivery. They could have easily taken my money and driven away with all my belongings.
I've never used a moving company before because I've relied on friends/friends of friends to help me move. But this time I was moving very long away, where my friends couldn't manage to help me out. So, I needed to take help from the professionals. However, Adams van lines turned out to be very tactical. Their men arrived right on time to my apartment and started packing everything inside the apartment. Once they were done packing, they took out the boxes and furniture out to the elevator lobby. Then they systematically used the service elevator to take everything down. Their loading process was very neat and they knew exactly how to do it. All my belongings were delivered on the previously decided date and they were undamaged. They have indeed left a great impression on me about them.
The way the crew of Adams van lines helped me during this move has turned me into a super fan. Movers arrived right on time, took an inventory and went to work. I would never know how it was humanly possible for these 5 men to finish the job so quickly! They had all the necessary packing stuff, cardboard boxes etc. I just wanted to say heartfelt thanks for all of your help with moving.
We were extremely pleased with everyone at Adams van lines. The quoting process was thorough and the quote was very reasonable. The movers were absolutely the best movers we have ever worked with because they were efficient and extremely careful with our furniture. They did not take this job lightly and were very nice and professional. We will definitely use this company again if the need were to arise.
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Adams Van Lines is America’s choice for long-distance movers. Full-service options and quotes are available via our website.
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