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aerial-direct.co.uk

aerial-direct.co.uk

4.7
4.7 Based on 41 reviews

Aerial Direct is an award-winning, UK-based, managed communications expert. Partnering with over 85,000 businesses enabling them to have the conversations that count. This means our customers can get on with doing business whilst our proactive experts loo...

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Average Rating

4.7

/
5

41 Reviews

5 Star
86%
4 Star
7%
3 Star
2%
2 Star
0%
1 Star
5%
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All Reviews

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Review Time

Joan Foster
I received an exceptionally large bill due to 6 days without internet when moving house. When rang t

I received an exceptionally large bill due to 6 days without internet when moving house. When rang to query, was understood and helped immediately. Bill was waived and the member of staff rang a relieved and delighted

5
Date of experience: Feb 11, 2026
Ipsylon201454
Stress from unexpected bill alleviated!

I received a bill over £600, and I was really anxious about managing the payment. I sought assistance, and the representative provided reassurance and has started a case to reverse the charges. I'm extremely grateful!

5
Date of experience: Dec 11, 2025
Lilly
Shannelle communicated clearly and took the time to...

Shannelle communicated clearly and ensured I understood everything. All my concerns were addressed. Thank you!

5
Date of experience: Dec 11, 2025
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Zack
Always pleasant interactions with Aerial...

Every time I contact the service, the representatives are kind and assist me with my issues, which are resolved quickly. I'm very satisfied; the service is the best, and I've never had any issues with the representatives I speak to. Thank you!

5
Date of experience: Dec 11, 2025
Zelda Hughes
Clear and prompt assistance

The representative was quick and clear. She had all the answers for someone who was confused. Thank you!

5
Date of experience: Dec 11, 2025
Wilma Fisher
Consistently excellent service...

Friendly and effective assistance every time!

5
Date of experience: Dec 11, 2025
Lindsay
Request addressed and resolved in...

My request was dealt with and resolved within a minute.

5
Date of experience: Dec 11, 2025
Alexander Coleman
Help with a surprising bill

I received a bill over £600 and felt stressed about how to pay it. I called for help, and the representative reassured me and initiated a case to reverse these charges. I'm so thankful!

5
Date of experience: Dec 11, 2025
Jessie Adams
Millie's assistance was invaluable

Millie was very helpful, called me back, and answered all my questions. Thank you, Millie!

4
Date of experience: Dec 10, 2025
Spring Howard
Excellent guidance from the adviser

The adviser was very knowledgeable and mentioned he was connected to another service, assuring me he would stay on the line until I was through. He even offered to call me back if we got disconnected.

5
Date of experience: Dec 10, 2025
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Business Details

  • Aerial Direct is an award-winning, UK-based, managed communications expert. Partnering with over 85,000 businesses enabling them to have the conversations that count. This means our customers can get on with doing business whilst our proactive experts look after the infrastructure they rely on.

  • email hello@aerial-direct.co.uk
  • call 01329558558
  • language https://www.aerial-direct.co.uk

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