aiaiai.audio

4.9
4.9 Based on 582 reviews

Founded in 2006 in Copenhagen, AIAIAI is an audio design company with a vision to change the future of music. We believe the future of music is about freedom and diversity. We design our products to fit different needs but our ambition is always the same...

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Average Rating

4.9

/
5

582 Reviews

5 Star
95%
4 Star
1%
3 Star
1%
2 Star
1%
1 Star
2%

All Reviews

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Matteo Corcuff
Quality has been on point for years, bought 2 pairs for very different uses, and been using them for

Quality has been on point for years, bought 2 pairs for very different uses, and been using them for years now. They both excel in what they do.
Not only are they amazing quality but the customer service is amazing aswell, i've rarely had such a good experience overall with any kind of products.
I think you found another customer for life !
Special thanks to Rosa for being really helpful with my recent issues.

5
Date of experience: Feb 25, 2026
Matteo Corcuff
Quality has been on point for years

Quality has been on point for years, bought 2 pairs for very different uses, and been using them for years now. They both excel in what they do.Not only are they amazing quality but the customer service is amazing aswell, i've rarely had such a good experience overall with any kind of products.I think you found another customer for life !Special thanks to Rosa for being really helpful with my recent issues.

5
Date of experience: Feb 25, 2026
Håvard Endresen
Amazing customer support

This company has amazing customer service. After buying my headphones back in 2022, I eventually had a couple questions and some product issues. They responded quickly and communicating with them was a pleasure. They have even given me a replacement twice, free of charge! And the issue I faced in the first place was due to a faulty product batch, so should not happen again.

5
Date of experience: Feb 02, 2026
Marcel Bonten
Customer service not very 'proactive', Latency is as promised and great!!!

Customer service not very 'proactive'. Bought a TMA-2 Studio headphone. Registration for the free Ableton Lite version almost impossible due to erros and bugs (as they are aware of).I gave up asking for it....No solution from AIAIAI (so not that's why I find them not very pro-active)Headphone is ok, not Hi-end and therefor pretty expensive, so price-quality is average.Latency is as promised and very, very good! That's basically the also the main reason I bought the headphone for. Overall, based on above mentioned, 3 stars.

3
Date of experience: Jan 28, 2026
Matthijs Buteijn
Happy Customer

10/10 again!My 'damage in tranport' claim was resolved in a few days. Customer Service was so good to communicate with. On point! Thanks very mucht! <3

5
Date of experience: Jan 20, 2026
Villy
Dishonest information

Crap stuff, does not work as described by AiaiaiGot the Tma- 2 studio wireless +… there’s nothing positive in there. Meant to be for studio work, the sound quality is bad and is not neutral or uncompromising as said on description on any of the modes (including low latency), a total £200/€230 dishonest product.

1
Date of experience: Jan 19, 2026
David
Customer service is 10/10

Customer service is 10/10 Communication and follow through. I appreciate all the help I received from Denmark and Los Angeles offices. Rosa and Kate were very kind and I appreciate it.

5
Date of experience: Jan 09, 2026
Rachit Badlani
Great product and even better service

Great product and even better service. The after service and the way everything was handled was perfect.

5
Date of experience: Jan 07, 2026
Tori Santi
Outstanding Customer Support

I ordered from AIAIAI over the holidays and ran into delivery issues due to seasonal shipping delays. Their customer service team was incredibly responsive, communicative, and proactive in helping me find a solution. They truly went above and beyond, and the experience made my holiday season so much better. I’d absolutely recommend investing in their products.

5
Date of experience: Jan 03, 2026
Christophe E
Fantastic audio gear + right to repair.

Fantastic audio gear + right to repair.I have had several interactions with the Support team on different occasions and contrary to the bad reviews, the experience I had was great – replies were quick and friendly and quite recently they helped me resolve a shipping issue with my Unit-4s.

5
Date of experience: Dec 31, 2025

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Business Details

  • Founded in 2006 in Copenhagen, AIAIAI is an audio design company with a vision to change the future of music.

    We believe the future of music is about freedom and diversity. We design our products to fit different needs but our ambition is always the same. To break down technical cultural and creative barriers – and to empower the future of music creation

  • email supportgroup@aiaiai.dk
  • language https://aiaiai.audio

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