Name: airastana.com
Telephone: 000000000
Rating: 2.2

JF Guest

Unpleasant experience with the staff

We traveled with friends carrying light baggage, but the staff did not allow us to redistribute the weight and were quite rude. I remember one staff member at the airport who was particularly unkind. One friend was unwell and unable to walk, yet they insisted we go to several locations. While the flight itself was enjoyable, the staff should definitely improve their courtesy towards passengers.

Date of experience: Dec 27, 2025

Logan Price Guest

2 months ago

Disappointing experience with staff

We traveled from a city with friends carrying light baggage, but the staff refused to allow us to redistribute the weight. They were quite rude, especially one staff member at the airport who left a negative impression. One of our friends was unwell and unable to walk, yet they insisted on moving us to various locations. The flight itself was fine, but the staff should definitely be more polite to passengers.

Date of experience: Dec 27, 2025

Annabeth Foster Guest

6 months ago

Extremely dissatisfied

Extremely dissatisfied, DO NOT fly with them. They neglected a beloved pet, resulting in its death. It’s appalling as they refuse to take responsibility for their actions.

Date of experience: Sep 01, 2025

Dora C. Guest

6 months ago

Concern about expired dessert

I want to highlight an issue from my recent flight. During the meal service, I received a chocolate dessert that was past its expiration date. This is concerning since serving expired food can affect passenger safety and overall experience. I kindly ask for this matter to be addressed to prevent future occurrences.

Date of experience: Aug 25, 2025

Gordon W. Guest

6 months ago

Strongly advise against flying with this airline

I would strongly recommend not flying with the airline in Almaty. The staff at the check-in desk were very rude and responded to questions with anger, lacking basic politeness.

Date of experience: Aug 15, 2025

SA Guest

8 months ago

Very pleased with the service

Having traveled for 3.5 years and taken 47 flights, I can confidently say this airline is the best I've encountered! The economy feels almost like business class.

Date of experience: Jul 02, 2025

Logan Guest

8 months ago

Extremely poor service

The staff were very rude. They snatched a blanket from my mother while she was sleeping, pushed us around, and ignored us multiple times. I do not recommend flying with this airline.

Date of experience: Jun 29, 2025

Petunia Fisher Guest

8 months ago

Pleasantly surprised by the service

When they made me weigh my carry-on at the airport and gave me a hard time over an extra kilo, I expected a typical low-cost airline experience. However, the flight turned out to be great — the food was tasty, and they even offered wine. Given the price I paid, the service exceeded my expectations.

Date of experience: Jun 10, 2025

Cari Lewis Guest

9 months ago

Frustrating communication and unexpected charges

I booked a business class flight with a stopover and contacted the airline twice regarding hotel concerns, but received no response. After canceling my flight due to hotel issues, I was disappointed by the lack of acknowledgment and received a cancellation charge that was double what I expected. Overall, I was very dissatisfied with the airline.

Date of experience: Jun 03, 2025

Vanessa Turner Guest

9 months ago

Misleading charges and policies

Not only did their e-ticket fail, but they also misrepresented a free personal item policy. At the airport, I was charged $70 for exceeding a personal item weight limit that was never disclosed during booking. This was very frustrating.