Review Time
I booked a flight Ex Cape Town to Seychelles and Air Seychelles changed the schedule to fly ex CPT to London, Tel Aviv then Seychelles taking 2 days to arrive. I didn't agree to this change. I only had 5 days in Seychelles so bought another ticket ex JHB - Seychelles. Air Seychelles refused to compensate for the 2nd flight. Air Seychelles are a con! I have been fighting this cause for 2 years now without a result. Disgraceful company to deal with.
We were travelling back to Johannesburg after a vacation in the Maldives when my husband suddenly lost consciousness after about 90 minutes in the air. The cabin crew were outstanding. They found a Dr. on the flight, brought the oxygen canisters , helped administer the oxygen, calmed the family down and were consistently caring and kind for 2 hours. When we landed in the Seychelles, an ambulance was on the runway and the truly excellent Sara Chang Pen Tive Petriousse, Guest Service Agent for Air Seychelles, took over. She accompanied us to the hospital and negotiated our admission and treatment there, staying with us for several hours until he was well enough to be discharged. She also booked us into a hotel, organized our passports to be stamped, sent our luggage to the hotel and ensured we were booked on the earliest flight home 3 days later. I do not believe that we could have had better service on any other airline and we are truly grateful for their excellent service.
I would never ever recommend Air Seychelles to anyone.I flew from to Mauritius with a large suitcase as I am travelling for a long time. My suitcase did not arrive in Mauritius, Air Seychelles was entirely unhelpful and unresponsive (they suggested I go back to Tel Aviv to look for my suitcase myself, although I don't live there and don't plan on returning there), and as far as I can tell have made no effort to find my suitcase.They do not provide a form to claim compensation and seem to make it intentionally difficult to begin the claim process. At this point it seems likely I will need to take them to court to recover the value of my lost (or stolen) luggage. I understand that luggage is sometimes lost by airlines, however the handling of this by Air Seychelles is significantly worse than any other airline. I don't believe they make any effort at all to recover luggage that they lost, and have no regard at all for their passengers.Avoid them if possible.
I see on social networks that other passengers have also been fleeced by Air Seychelles. As far as I'm concerned, they canceled my flights to Praslin and never refunded. They wasted my time asking for all possible info and then they wouldn't answer and it's just thieves. I even got an email from a manager who asked me for more information only to end up not answering so it is the policy of this airline to harm its customers. Flights canceled by the airline must be reimbursed. In the end, I repaid the flights and i went to the Seychelles and it was very disappointing: especially Praslin which was not worth the trip so no Air Seychelles flights to buy since you can stay on the main island. Or there are cheap boats between islands. Beware of beaches where there are insects with very painful and persistent bites. I was disappointed by the "Seychelles" myth which does not come close, in beauty, to French Polynesia where you don't get robbed. So AirSeychelles is to be avoided for all flights.
Such a beautiful island but the customer service is really bad. I visited Seychelles twice in the last yr. Staff at the airport are very rude. One of the worst I've ever experienced. They all need to take a class on customer service skills. Too many workers, who don't smile. I came to Seychelles for my wedding. Staff didn't realize I could understand Creole but they were actually making fun of my family. Arriving and leaving is always one of the worst part of my trip to Seychelles.
Poor experience. Please avoid.I just back from a trip to Mauritius where I go once a year as my partner as relatives back there. He flue few day before me, and they have lost his suitcase. When he had it back, the family gifts were missing for a value of £200. Then I joined him few days later and discover the lack of professionalism of this airline. I booked a flight by the window, and when boarding I have been told that they changed my seat. For one in the allée. Again, no apologises. Seychelle airport is a mess. The screens are not updated, boardings start at different gates.... the staff is rude and cold and the planes are old. When I went back same scenario, with an horrible loud bip in for 40 minutes, driving everyone mad and we have been told the only food option was fish and rice. Annoying for vegetarians but again the staff didn't care. Next time we will fly emirates again.
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