Review Time
Never ever use this agency! They lie about everything. Example. They said it would be 568 to pick an aisle seat. I called the airline and it was 22 dollars. I asked to talk to a supervisor and they claimed they were the supervisor and I found out they were lying. I also paid to change flight! To change was more than my original flight! Never ever use them. They offed a 50 dollar voucher. The representatives talking to me had crying kids and barking dogs where I could not hear them! The worst!!!!
I’m writing this to warn other travelers. I booked what I believed was a Brussels Airlines ticket through Gurufair.com for my mother’s trip from Douala to Las Vegas. The site looked professional and took payment through Affirm for over $1,800 (including a reschedule fee).When my mother tried to check in, Brussels Airlines confirmed the reservation was invalid — the route shown (Douala → Yaoundé → Brussels → Frankfurt → Las Vegas) does not even exist on Brussels’ official network. Gurufair is not an authorized partner of the airline.To save the trip, I had to pay Brussels Airlines directly at the airport to issue a real ticket. Gurufair then demanded even more money to “fix” the problem. This site misrepresents airline partnerships and issues fake or partially ticketed itineraries.If you value your money and travel plans, verify your booking directly with the airline or avoid Gurufair.com altogether.
The customer support agent telma was consistently responsive, professional, and genuinely interested in understanding my needs. I felt heard and valued throughout the process, which made a big difference in my overall experience. Communication was clear and timely, and expectations were met.
Raavi did an excellent job walking me through the seamless process! Definitely the best experience with an online ticket booking company. Will be using them in the future instead of my usual airline booking service! You cannot go wrong with Raavi!!
During the very frustrating experience of trying to book flights and not being able to complete the transaction because the seats were unavailable, Timaya went above and beyond to give me his phone number so I could be walked through the whole process with him on the line.
Blatant Bait & Switch on the ticket fare. Tried to book a fare for $1316.xx and after entering all personal details, name, email, phone, dob & importantly all my Credit card details incl. CVC code and hit Submit, it switched the price on me to $2300 something. WTF? It cited some airline time policy, I thought the first time around I took longer. So went back, searched the same flight, it still showed the same $1316 price and this time around, I entered all the info within 3-5 mins and hit Submit and IT DID THE SAME EXACT THING !!!!EFFIN SCAMMERS, many of these internet booking sites. To GuruFare Customer Service, pls search your records for $1316 payment failures. There is no booking code or confirmation # since the booking failed. Also Aubree at gurufare.com reached out on her own when she saw the first booking failure. Pls contact her, she has all the details. But could not help me book at the same fare saying they do not control what the airline price is. So again, why display the lower price in your searches on your own website and advertise to Google Flights and on the internet and then shock the customer with the new price on payment processing. I can understand a small change, ideally should be none, but more than $1000 !?
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