aldi.com

2
2 Based on 503 reviews

ALDI...

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Average Rating

2

/
5

503 Reviews

5 Star
17%
4 Star
3%
3 Star
5%
2 Star
9%
1 Star
65%

All Reviews

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Review Time

Kitty Parker
Poor Customer Service Experience

At a local store today around 6:30, I encountered a staff member who did not greet me at all and seemed unfriendly. The lack of basic courtesy was disappointing. This experience reflects poorly on the staffing at this location.

1
Date of experience: Jan 21, 2026
Mixed experience with egg quality...

I purchased a box of free-range eggs, expecting rich golden yolks. Unfortunately, the yolks were cloudy instead. This raises concerns about the quality being delivered.

3
Date of experience: Dec 04, 2025
Skyzz95
Inconsistent quality in fresh produce...

The fresh produce available can vary greatly, sometimes offering good quality, while other times it's rotten or tasteless. Returns in-store can be difficult, and online options are generally more efficient. It's essential for stores to inspect and communicate the quality of their products effectively.

3
Date of experience: Dec 03, 2025
Tabitha Turner
Fresh produce quality varies significantly...

The quality of fresh produce can be inconsistent, ranging from good to poor and sometimes even inedible. While some items are reliable, others can be a gamble. Returning items in-store is challenging and time-consuming. Online returns for spoiled fruit are easier and require just a photo. The store could improve by inspecting items and informing customers about quality, as many fruits like watermelons and avocados can be hit or miss. When shopping in-person, you can check the quality yourself, which is more reliable. If there are no samples available, it raises questions about what they might be concealing. Online platforms offer better return policies, while in-store refunds can vary greatly depending on the staff. The way fruits and vegetables are shipped often leads to them being unripe or lacking in taste and nutrition. It's wise to be proactive about returns and complaints.

3
Date of experience: Dec 02, 2025
virustheo64
Time management is crucial...

The local store has unfortunately earned its poor rating. My recent visit raised the question of how valuable time is. Although prices might be slightly lower, the shopping experience was frustrating due to blocked aisles from restocking during open hours, making it impossible to shop effectively. There was a lack of staff to assist with bagging groceries, and the store itself was quite dirty, especially around the checkout area. The only positive was a diligent checkout clerk who was trying to manage the line efficiently. My previous experiences in Germany were much more positive compared to this.

2
Date of experience: Nov 30, 2025
Unpleasant experience with food safety...

I purchased fresh wraps only to find them infested with bugs and flies. After sending photos and videos to the company, I received a mere refund without any apologies or further compensation for the issue.

1
Date of experience: Nov 28, 2025
Drake Barnes
Staff behavior needs improvement...

The staff were unprofessional and combative, displaying rudeness and a lack of courtesy throughout my visit.

1
Date of experience: Nov 20, 2025
Lorena Anderson
Frustrating experience with online feedback...

The feedback system provided by the company is ineffective across multiple browsers. The provided phone number is non-functional, and emailing them yields no results. The receipt submission process is poorly designed, making it difficult to report issues.

1
Date of experience: Nov 20, 2025
RC94
Checkout service left much to be desired...

The checkout assistant was overly aggressive, tossing items onto the floor instead of handling them properly. It felt chaotic, and the service was far from satisfactory.

2
Date of experience: Nov 20, 2025
Cole M.
Quality of a favorite product has declined...

A product I used to enjoy has changed for the worse. The cookies and cream bavarian now tastes unappetizing, with a texture reminiscent of burnt coffee grounds. I ended up discarding it after just one serving.

1
Date of experience: Nov 19, 2025

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