Review Time
First time I have purchased from Aldiss,very pleased with my 2 sofas.The 2staff who served me were so helpful.Had a little issue the store manager at hall rd was excellant.The after sales I think is also important ,and they are great with that too.So I highly recommend Aldiss in hall rd if you are after great service.Paul the member of staff even carried my cushion across car park to my car.Daniel also was very helpful so all in all excellant Service!
Very misleading advertising on some furniture.They were offering free upgrades on Parker Knoll furniture, which was not in fact available.The advertising attached to the furniture said free power up and heating on a power recliner sofa.This was not the case. They wanted payment for the upgrade.I suggested that they change the advertising material.
Absolutely discussed as service and food yesterday (sat 15th nov )....I bring my mum here every few weeks for lunch from snettisham. Yesterday we arrived 11.45 as we needed to be at a hospital appt 2 o'clock.Mum ordered quiche from specials ....and I ordered bacon..brie panini.The food didn't arrive at the table until 12.25 after me asking a waitress if order had been misplaced. The bacon was cold and unappetising... cheese not melted.Mums pastry was so hard she couldn't even cut it.She scooped the filling out and left pastry.The salad was not fresh and had something slimy in it.I called a waitress over when she passed our table as I was going to make her aware food wasn't good Omg she was so rude and said I'm busy and will come back soon .....she never returned ...her attitude was unacceptable and so was the food
The most amazing customer service. We ordered a medium and large sofa. On delivery day the large one wouldn’t fit through a door. A member of staff immediately contacted the sofa makers and advised that an arm could be removed to facilitate gettingIt in. It was all done and delivered within 24 hours! Customer service you would not believe!
AVOID THE FURNITURE INSURANCE!I am writing this review specifically for prospective Aldiss customers who are considering purchasing the optional furniture protection plan, which is administered by the Castelan Group. My experience demonstrates that this policy is extremely poor value and provides no meaningful protection. My primary advice is: Save your money and DO NOT purchase this insurance.The Facts (Why I Regret Buying This Policy):Exorbitant Cost vs. Value: I paid £160 for a 5-year protection plan on a sofa costing £999. This excessive premium (over 16% of the sofa's price) suggests comprehensive peace of mind, but it delivers nothing of the sort. Aldiss should reconsider selling a product this disproportionately expensive and ineffective.Claim DENIED After Four Years: After four years of owning the policy and never making a claim, I recently reported a scratch hole on the arm of the sofa, which was accidentally caused by my new cat. A Castelan technician visited, but the claim was subsequently rejected.The Unfair Reason for Denial: The Castelan Group rejected the claim, stating the damage "has not occurred from a specific accidental event, as defined in the policy." This is where the insurance fails spectacularly.The Failure: The Policy is Designed to Deny Pet DamageThis refusal is completely unfair and demonstrates how the policy uses hyper-technical language to avoid responsibility:1) Unfair Technician Review: A cat scratch is a sudden, accidental event. Cats do not cause damage over time in a way that constitutes 'wear and tear'—they cause immediate, identifiable tears or rips. To claim this damage did not happen from a "specific accidental event" is a dishonest interpretation designed purely to invalidate a legitimate pet damage claim.2) Misleading "Accidental Damage" Cover: If a single, accidental scratch by a cat is not covered, then what is the point of paying so much for an accidental damage policy? The terms are written to deny common household accidents that owners reasonably believe they are insuring against.Final Verdict for Aldiss Shoppers:This £160 policy is not a genuine insurance product; it is an expensive up-sell that offers minimal, if any, value. I went four years without claiming, and when I finally needed the policy for a common domestic accident, it was deemed worthless. I strongly advise all future Aldiss customers to save their money. Do not buy the Castelan Group protection plan.
Restaurant gone down hill.Food not much choice always the same .Staff lovely but a particular plump woman blond with glasses on the till is very rude does not listen when you order then when the wrong food is served accuse you of not paying for what you ordered in first place and her manner is quite appalling.Not a nice way of treating customers who have been coming for years such a shame this use to be a nice restaurant no wonder staff do not stay long needs a shake up.
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Independent store selling furniture alongside lighting and furnishings, plus a cookery department.
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