Review Time
Awful service if anything goes wrong with a product you buy here. Once a great store now just poor like all the others. Customer care is a thing of the past here, buyer beware. A once great company now down to a third rate seller. My product has not been treated properly and has now stained badly, the kitchen fitter in our family has examined it and told us it's poorly treated and should not stain that way. They will not replace it so £800.00 wasted
Just had vinyl flooring laid. Fitter was concerned that moving the washing machine in on the same day would damage it so he arranged for someone from the store to come and out in place the following day.They were actually store staff and they could not have been more helpful. Can’t imagine any national store that would do that.Always been happy with their carpet fitting but the service today was outstanding
So disappointed always brought your marinated mango boneless chicken, today was bad hardly any chicken all fat and tendons barely any meat , not even enough to turn into a stir fry never thought you would turn out like the big shopping centres...have photos to prove...
Many thanks to Lee Gravett at Fakenham Aldiss for his help in our selecting a new sofa. We were not rushed into buying and we were even spent 24 hours thinking about the purchase. The very large selection of sofas on offer at first made our choice very demanding. Lee gave us various options and obviously knew his product and also understood our vision of what we we wanted. We came away very happy.
I purchased an item from Aldiss on line in March which was all very straight forward but then we had some problems with the manufacturer on delivery. Fortunately this was all sorted by Callum who did a great job.We are very lucky to have an appartment store in Fackenham and they certainly should get all support.I was very impressed by this top customer service.Thank you. Ann from Dereham
Ordered a mirror from Aldiss and unfortunately it came damaged (chipped glass in multiple spots) which is obviously very poor as it would’ve been noticed before being packed but got packed anyway. However on ringing Aldiss they were very helpful and very apologetic and organised for the damaged mirror to be picked up and a new replacement mirror to be delivered free of charge. Poor that it got delivered with damage that would’ve been spotted but was handled well and speedy after.
I was really reluctant to purchase from this store given the reviews, however as I read them I notice a distinct difference in ratings. For anything from a trusted brand, people had a good experience e.g. Denby. So when I saw the curtains I wanted from Laura Ashley with free delivery and the cheapest price I figured I would give it a go because they had good reviews on other websites. The curtains arrived within 48 hours of purchase, brand new quality and will packaged. I can't fault anything about my experience.
Decided to buy a mattress from here after a previous issue with the delivery of a mattress I had bought from Dreams. First ever purchase from Aldiss and absolutely the last. The mattress is awful. Had it less than a month and it it has already lost its support. I now sleep in a dip already. And the edge has virtually collapsed. It certainly wasn't an expensive mattress but at £500 I expected it to last longer than it has. On top of that I was given £40 worth of vouchers which I later realised, when I went to use them, had a use by date of just 3 weeks after purchase. So we're out of date by the time I went to use them 5 weeks after purchase. Unbelievably poor quality product and I wish I had read the reviews before buying. My advice is stay away from this company. I certainly won't be returning.
We knew Aldiss is not John Lewis but expected better than what we got.1) bought two 'club' chairs. Both damaged at delivery. One box was battered which should have made this obvious. That is if anyone had take time to ensure quality of goods.2) bought glass topped coffee table and two glass topped side tables. All three arrived without glass. Delivery guys said 'well maybe they don't come with glass'. On both of the orders we called the store and there was no attempt to rectify. We did get refunds but what we really wanted was our COMPLETE items.3) ordered special factory made curtains. One set was made to long and had to be taken down and sent back to be remade. 1 month later and 2 phone calls and we still don't know when the curtains will be refitted.Second set of curtains hang ballooning out. Look ridiculous. We were told they would 'relax'. Nearly 2 months later and not anywhere near relaxed. Lessons learned and we wont be back.
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Independent store selling furniture alongside lighting and furnishings, plus a cookery department.
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