Review Time
I have a slide gate opner that has work perfectly for years now. I recently added the wifi gate controller that Aleko offers through Remootio and it works great. For the cost and service they are hard to beat. They answered every one of my questions and stepped me through some trouble shooting on it too. I will be buying another opener kit for the back of my property when that gate is built. Thank you!!!!
I had a need to have shade on my back patio to shade the inside of my house to lessen the heat and light coming in during the main sunlight hours as well as to enjoy being outside more with having additional shade. I was able to find this product and not only love the functionality of it but I love the scallop design and stripe design. It is so easy to use with the remote control and we have loved it! We have been very pleased with this product and would strongly recommend it for the design and the function!
Only giving one star because zero stars isn't an option. Aleko gate has been a nightmare from start till now (two years later). My original order shipped with missing peices. New (wrong peices were then shipped). Twenty some emails/call later all correct parts were received. Parts have broken within two years (outside warrenty period)...Expensive parts (gate arm, wand, etc). Terrible customer service. I accidentally ordered an extra part with the repacememt wand that broke (the part was missing from my original order so I though I needed it)...they refused me a refund...after spending thousands of dollars...wow
I purchased the 16' motorized, retractable awning with a half-cassette awning cover. The problem is the awning bunches up when being retracted which causes the whole unit to bind up and results in the arms & framing to bend. So, the awning can only be partially retracted in order to avoid parts breaking. The problem is clear: the roller, which the awning wraps around when retracted, sags in the middle which causes the canvas to roll up unevenly with creases & bunching in the middle. I emailed the company and all they do is read tips & warnings from the instructions (which I already read and implemented). They are not able to actually troubleshoot. The worst is, this email back & forth has taken months between waiting for a response, applying the suggested "fixes" (which was the same tips given in the product instructions), and then more email back & forth. Well after 3 months of working with them and unable to resolve the problem, I said I would like a refund. Well, there is only a 30-day return period! But they took months to try to help me! I followed all instructions and suggested fixes in a very timely manner, but they won't stand behind the product because it's been more than 30 days. Hmmm. I still continued to work with them since I had no choice - when I asked for someone more experienced to help me, that person suggested that I don't retract the awning all the way to prevent the problem(!). I couldn't believe it. Strangely, they acknowledge the sagging roller issue AND offer a part that supports the middle of the roller for the awning without the half-cassette cover, but not for the one I bought with the half-cassette. I just continue to get the "run-around" treatment. Ultimately, I advise to AVOID ALEKO, but if you don't, you should at least avoid awnings with the half-cassette or buy two 8' awnings instead of the 16' that I purchased. Very disappointed. It was a lot of work to install and now doesn't fully retract.
Advertised a 8X8 RV awning. Upon ordering and told it was to be shipped. Next communication was it was not in stock and on backorder for shipment in 4 to 6 weeks.Next communication to check the status of the order is the product has been discontinued, yet it is still posted on the web site for purchase.No communication to that until I called to check on the order.
We ordered a part for our awning in the spring. They got their money but we never got our part. We have contacted them numerous times only to be told they are surprised we haven't received it and would send it immediately. But it never happened. The summer is coming to a close and we still cannot use our awning. Is this company a scam?
Aleko products cannot be trusted. They use cheap materials that breaks down less than one year. Total ripped off with sales tactics. Beware ** Don’t Buy Aleko Products** you will stuck with defective products that they will not replace after your one year warranty.
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