Review Time
I ordered a 20X10 half cassette motorized awning from Aleko's website on 3/19/2026 (Thursday)... it arrived by FedX 3/23/2026 (Monday). They are in Seattle Wash, and we are in a small town near Ottawa, Canada. Though I ordered on the website, I called with a few questions before completing my order. The guy I spoke to was very helpful, answering my questions fully. He said the shipment would be at my door within 7 days which I thought was optimistic... but it was here on the 2nd working day! We unpacked it today, looks like everything is in order. Our kids are coming for Easter weekend to help us install it. Hoping that this great start is an indication of how the installation will go.
I ordered a 20X10 half cassette motorized awning from Aleko's website on 3/19/2026 (Thursday)... it arrived by FedX 3/23/2026 (Monday). They are in Seattle Wash, and we are in a small town near Ottawa, Canada. Though I ordered on the website, I called with a few questions before completing my order. The guy I spoke to was very helpful, answering my questions fully. He said the shipment would be at my door within 7 days which I thought was optimistic... but it was here on the 2nd working day! We unpacked it today, looks like everything is in order. Our kids are coming for Easter weekend to help us install it. Hoping that this great start is an indication of how the installation will go.
I had a new Aleko gate opener installed 7 months ago by a professional installer. We had an ice storm and the cover leaked water into the unit and fried the board. I called Aleko and told them that I had a time date stamped picture of the box for proof of the purchase and installation date. They refused to replace there product. I think it is perfectly reasonable to call the product defective when it supposed to be designed for out door use. ABSOLUTELY horrible customer service.
I received the sliding gate I ordered timely. That's the only plus. There were 6 boxes and no packing slip to confirm that I received all the parts needed. Customer service people (2) I spoke with were the rudest, most condescending customer service staff I have ever encountered. They privided no help whatsoever.
PCB replacement circuit board kit for the ALEKO AC2700. No where, not anywhere, Been 5 years of problems. Junk. Expensive sliding gate motor 20 foot sliding gate new driveway. Crazy I cannot find a new PCB Board. It stopped closing. It is just junk, made you know where.
Don’t touch their gate opener products. Bought two pairs, neither work. Months of back and forth now turning into over a year, No resolution. No refund. Hours of wasted time replacing parts and providing pictures and videos. Had to bring in a 3rd party (at my cost) who verified all of our issues. Aleko are now ignoring all emails and calls on our case.
I bought a privacy screen through Amazon from this company. It was supposed to be 85% blockage, but I don't believe it was near that as I could clearly see through it, so I ordered a second one to double the thickness to obtain the privacy I actually wanted. Both screens were supposed to be 6'x25' with grommets every 24" apart. NOT! One screen was one inch difference in height, 5" shorter in length and one screen had grommets 24" apart in some places and 26" in other spots, so the 2 screens DID NOT line up to double properly. I had to zip-tie through the seams where grommets were misaligned. I would not purchase again and I have reservations at how long they will even last as making holes in the seams made it clear that they are not very thick. More like a plastic material.I would mention that you need to "research" WHERE an item is "manufactured". Many companies these days use American names that are located in the US, but they are only a "distribution" center for imported products. Some companies are also listing items as imported, but won't specify what country it's being imported from. Even long time American companies don't always have ALL American made products anymore. "Some" of their products may still be made in the USA and other products they carry are made in several other countries. I recently ran into this ordering a ratchet tool.
From day on the product was a nightmare to install. Instruction manual is pretty much useless. The install videos are acceptable. Assembled the 3 piece roller and stiffeners and lifted it from one end only to find that it sags in the middle. The hardware screws holding the roller together are crap. Way to short and small to do any good holding it together. The fabric has a pronounced sag at one side. I t will not shed any train at all, not even a little. Their solution for poor roller design is to add a support roller support in the middle. This is a bandied and only causes the fabric to bunch up. Called and emailed tech support with no creditable help or real solicitations. Sent plenty of pictures and video on the various issues and problems. Today after they view the videos they said it LOOKS NORMAL. There are other companies that have a much better products. Now we are stuck with this inferior product. I regret buying an awning from this company. Update 07-10-2025 The tech support email I received today is a joke!! This is a quote: "The issue was most likely exacerbated by the awning being left out in the rain causing the water to pool on the fabric and for it to sag and stretching the fabric out." There never was any rain allow on the awning in any of the pictures and video they were sent. Typical company response is to blame the customer for their junk products.
I purchased the Canadian Hemlock 4 person sauna with harvia heater. It was definately easy to assemble, however, the glass door and front was already assembled. in the instruction video its not. This made the front very heavy and difficult to manage. The real issue is the lack of instruction with regard to the interior lighting. There is not a single piece of information from Aleko (i called them, useless) nor is there any info online about how to power the interior lights.
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