Review Time
Bought $2'299 heavy driveway gate, includes "free shipping" with drop-off "at the end of the driveway" per online description, attached. ABF freight shipper only delivers at the curb/street-side, over 200 ft away and blocks access to the house. They refuse to drop off near the house unless I pay extra, which is extortion. I requested a full refund and told them I never again wish to do business with them.The company is refusing to do a full refund for a merchandise they never delivered or fulfilled per the online purchase. They are now threatening to charge me undisclosed storage fees, undisclosed shipping fees, and other undisclosed return fees. This is extortion to me calling out their scam for extra delivery fees and saying I will be posting complaints with review sites.
The old saying you get what you pay for. It holds true here! We purchased a 20 foot awning from Aleko the production and shipping was lightning fast, Quality is another story, the Fabric is thin and not something we expect to hold up over a long period of time, the electric motor engages but does not operate at all and will not connect to the remote at all. So the motorized feature is useless. The mechanical arms are light weight metal, after installation we have experienced issues with the closing of the awning it will only close about 40% of the way. Comparing our $797 investment to a $1500 - $2500 awning purchased elsewhere I go back to you get what you pay for. As a consumer my overall rating is a 1 as we are extremely disappointed in what we purchased. We spent $400 to have this awning professionally assembled and installed and Aleko poor customer services has offered a refund for our purchase But we gave to pay $225 to have it removed and an additional $89 to box it up to ship back, they do provide a shipping label but the customer service ends there, we are stuck with this inferior product due to we can’t afford to invest more money to send it back! We DO NOT recommend buying Aleko products!
Ordered an outdoor 8 person barrel sauna online May 19. Got an email it was back ordered May 27 and there was a 3 month wait. I immediately replied to cancel order as that was an option provided. No reply. They don’t answer phones nor return calls. File a dispute with bank and they dragged it on providing FAKE tracking id’s. But wait, didn’t you say it was out of stock - now magically you ‘shipped’ it. AVOID AVOID AVOID! Fake scam company that doesn’t operate legally, lawsuit waiting to happen, I may be the first to start a class action. Stay away!!!!! Fraud Company!!!!!!!!
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