Review Time
Oscar is excellent and always a pleasure to have come to our home. Very knowledgeable and professional. Oscar takes pride in his work and make us feel in good hands. Alert 360 should consider more training for updated and new products being added. We have been with Alert 360 for about a year now and on several occasions these techs have to call each other for help because they have not been shown the how to do out in the field.The Alert 360 app needs a major update or redo. Not the most user friendly to find info about your account. If you call tech support they don’t understand in comparison what they see to what you see. Anthony and Larry are the best in support. I just hope Alert360 which is a great company now doesn’t go down the road ADT did a few years ago. That bumpy road is why I left and use Alert360
Customer service is phenomenal! I call when something isn't working, and I not only can get help over the phone, but they sent a tech out right away. Techs are friendly, knowledgeable, and fix the problem quickly so it doesn't take up my whole day. Can't say enough good things about them!
Ben was my technician, and can I say what an excellent experience it was having him update our alarm system to be compatible with the 5G cell towers! He was very pleasant, knowledgeable , and professional! Thank you Ben, your help was very appreciated!
Alert 360 is an AWESOME home security company. I switched to them after paying the extremely high prices of ADT. Technician Jerry visited my home to upgrade my alarm system to new 5G technology compatibility. He was thorough, polite, and professional. He respected my home, followed CDC guidelines for pandemic safety, and was very efficient. He used existing ports, cords, and wiring corridors to avoid drilling additional holes in my walls. Jerry was respectful to me as well. Since switching from ADT and Devron alarm services, I have not regretted choosing Alert 360. I also added a few more options to make my family feel a bit more secure and my bill still remains under $30/month. I'm proud to be an Alert 360 customer. You should give them a call too. They are local and reliable.
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