Review Time
The technician Eric was very knowledgeable friendly Curious and quick with the install of my updated alarm system went above and beyond to help me download my app on my phone And made sure everything was in working order I really appreciate his help today it was great
I needed my pad on my door changed and Pete King came out ASAP! I am a school teacher and was in a ZOOMmeeting and missed him when came the first time! The called the missed call and he came right back in literally 5-10 minutes! He messed with it and messed with it until it was fixed and he was very pleasant!
My installer, Pete King, was wonderful! He set our system up exactly the way we wanted it, was extremely patient with our questions and made absolute certain that we were well informed & comfortable before leaving. Although he was very efficient with his time, we never felt rushed....and believe me, we asked A LOT of questions! We're so excited that we finally have a security system that addressed all of our concerns and needs.
Tech was on time and did a good job. I was surprised when he requested payment thinking it would be added to my next bill. I asked if he could take a credit card which he said yes. I gave him my card and he took a picture of it with his phone. I didn’t care for that at all. I thought he would have a scanner. Did not receive a bill or any acknowledgment that he took my credit card. Not a good way to do business.
Technician Mark arrived within his stated time frame. Was professional, friendly, knowledgeable and most of all instilled confidence in me by correcting errors made by a prior tech and following basic confidentiality procedures. I highly recommend that he train other technicians.
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