amara.com

1.4
1.4 Based on 61 reviews

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Average Rating

1.4

/
5

61 Reviews

5 Star
7%
4 Star
2%
3 Star
2%
2 Star
3%
1 Star
87%

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Joy Bell
Bad customer service

Needed to return an outfit that didnt fit right. Was told i would be refunded when i returned the items. Sent items back to where they told me at my expense with tracking details as they asked. I have not received any further correspondence from them at all despite several emails and no money has been refunded. They now have my items plus my money! I feel disrespected and just forgotten about. No customer service etiquette from this place. Will not recommend trusting this company.

1
Date of experience: Jun 21, 2025
Thor Reed
DON'T BUY FROM THIS COMPANY

Like other reviews about this company DO NOT GO NEAR IT, it should be shut down. Goods have to be sent back to China, which you would not be aware of until wanting to return as their front pages lead you to believe they are sent in the UK. It is only after you look at their returns policy that you discover goods come from Asia and they have to be sent back there at your cost. Despite entering into email correspondence with them they are now not replying. I had to pay £12 to send back the dress I ordered which I might add was poor quality, the package has now been sitting in customs in China for 11 days. This company is fraudulent, shame on you Amara.The email responses this company post on here are just as INEFFECTIVE as their returns policy; They have my details and have STOPPED RESPONDING to my emails to them. Need I say more!

1
Date of experience: Jun 21, 2025
Jess Price
Unable to get any reply for a refund

Unable to get any reply for a refund. Bought two dresses which don’t fit and ignoring my emails.

1
Date of experience: Jun 20, 2025
patasson11722
I have lost £49.95 for a jacket I…

I have lost £49.95 for a jacket I bought from Amara and tried to return.MY saga is too convoluted. They did everything they could to make it hard to return the jacket, and I failed to get my money back. BEWARE.

1
Date of experience: Jun 19, 2025
Ralph Baker
Don’t trust this company don’t buy…

Don’t trust this company don’t buy anything from Amara the dresses are not as advertised and no full refunds are offered as promised. Had to fight to get only £5.99 back.

1
Date of experience: Jun 10, 2025
Bartholomew Harris
I have already complained about this…

I have already complained about this company and still have had no response

1
Date of experience: Jun 10, 2025
Cliff B.
Poor quality goods

Such poor quality goods. Goods come from China. cost me £14 to return and have not received a refund. Do not order from this company.

1
Date of experience: Jun 02, 2025
Dont buy from this company

Don’t buy anything from this company they advertise clothes and shoes and when u get them they are nothing like the product. Stuff has to be sent back to china, but the postage is £25 so not worth it, you will lose your money whatever way you decide! They offered me a 25%discount and even with that I still have lost £48.00 for the tat they sent, which is only fit for the bin

1
Date of experience: Jun 01, 2025
Japse
The item was not the quality I was lead to believe and still waiting for refund 7 weeks later

The item was not the quality I was led to believe. It has now been over 7 weeks since I returned it and it is apparently still in Chinese customs and still no sign of my £40 refund. I cannot recommend this company.

1
Date of experience: May 27, 2025
Aviva
DON’T TOUCH THIS COMPANY…SCAMMERS!!!

DON’T TOUCH THIS COMPANY……TOTAL WASTE OF MONEY WHICH YOU WON’T BE REFUNDED FOR THEIR POOR SERVICE, REFUSAL TO ANSWER EMAILS FOR GOODS NOT BEING DELIVERED AND INFERIOR PRODUCTS WHEN THEY DO AS YOU CAN SEE FROM REVIEWS. BOMBARDED WITH EMAILS AT PURCHASE POINT…..RADIO SILENCE FOLLOWING YOUR PAYMENT.AMARA LONDON IS NOT CURRENTLY ADVERTISING ON INSTAGRAM….BEWARE MILFORD MANCHESTER!16 JULY 2025! STILL NO GOODS DELIVERED STILL NO REFUND!!!!!

1
Date of experience: May 18, 2025

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