Review Time
Ordered a product and the courier didn't ring the bell but managed to get into the communal lobby within an office building and left the parcel in full view of all passers by, including customers of businesses. Low and behold it disappeared. Amaras customer service team 'reviewed the case' and concluded that the item was left in accordance with their terms and my 'claim' was rejected. so basically no refund, replacement or even an apology - no where else to complain or go with it so BEWARE!! luckily it was under £50 but I wont be ordering from them again and advise all customers to look at other responsible businesses.
I am so thrilled with my giant Le Canopie vase! It is beautiful! I have shopped at Amara several times now over the last few years. Mostly Christmas decorations and beaded placemats. I just got the most beautiful vase, and it was so well-packed and protected, too. I now have more spare bubble-wrap than anyone should reasonably own. This has always been true of the glass Christmas decorations in the past, also.
The last order I made from Amara included two ceramic items which arrived inadequately packaged and in soft plastic envelopes so were in 100 pieces upon arrival. I ordered some more items and the same thing happened again - two ceramic jugs loosely wrapped in bubble wrap and in a plastic envelope- and surprise surprise broken. All this and the customer services rep put the phone down on me.
Very poor customer service. Posted a return using their own return process. Item seemed to get lost on the return journey. Despite sending them all of the tracking information which shows that it had been dropped off (for their own return which they had set up with Evri) they would not help without a receipt - such receipt only gives the same tracking info.Having asked to raise a complaint twice and being promised they would do so I never got the email they promised.Refund still pending. Customer service have no desire to help and do not leave notes meaning you have to explain every single time. Would not recommend.
I was gifted a £50 voucher to use by a family member which is still valid (shown on voucher) but was not working in the checkout. I contacted customer services to be told due to Fraser Group buying the AMARA brand, they would need to re-issue a new voucher that works on their store. I was told to send photos of the voucher, then screenshots of the issues I had at the checkout so they could send a replacement.I was led down the garden path by customer services after calling and emailing for 7 days back and forth, checking on the status of the voucher. After chasing for the final time I was told over phone they would not be honouring the voucher!If only I could give 0 stars I would. Not only have you wasted nearly a week's worth of my life doing what you have asked for, but you now tell me 'we can't give you a voucher' !! Why was this never mentioned from the start!Case: #12502436Terrible customer service and standards. AVOID AT ALL COST TO EVERYONE!
Never use this companyThey sent my items which I needed urgently with a security tag on so it was unusable. They then kept me on the phone for 30 mins to do nothing. The manager was always in meetings. Awful awful companyAs they well know I asked for an immediate resolution by them collecting and sending another today or tomorrow - I paid for next day delivery ie yesterday. They now suggest I leave work to take it to a store. Unbelievable. They are utterly incompetent. I strongly urge people to shop elsewhere. I have now found the same item cheaper and will be doing just thatAnd just to say they found the time to answer this review but not to contact me to offer a resolution: says it all!
Update to the previous review, Kyle has been in contact and refunded me now and apologised as he agreed it is dangerous to open, so I've added a few stars as thanks to him.Previous review: I spent hundreds of pounds on lots of kitchen items. Paid for Express delivery.The two glass jars I ordered came late. The box was rattling with obviously broken glass. On opening the box it was clear one was ok and stil had shape but the other was making so much broken glass noise and felt hollow with sharp shards obvious under the bubble wrap. I didn't dare open the bubble wrap as there would have been fine glass everywhere and jagged edges. I sent photos of the bar code and video showing the noise the broken glass was making. First of all Amara insisting I pay £5 to return broken glass. When I refused and said it was dangerous they said I had to open the bubble wrap. I said it was dangerous but they refused to believe me. I'd just spent £680 with them and they were refusing to believe me re a £22 glass jar which was bought to be part of a pair. Their customer service is terrible.
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