Review Time
I accidentally ran over my wifes hand bag, damaged $700 pair sunglasses, her reading glasses and her iphone. I submitted the claim at 12:30 on Thursday, at 1:30pm I received a call from a customer service agent, she had the $1200 direct credit into bank and at 4:30pm we had Noel Leeming call to say the new phone was available for collection. Thats what I call service. Thank you Manpreet Kaur for your good work.
I accidentally ran over my wifes hand bag, damaged $700 pair sunglasses, her reading glasses and her iphone. I submitted the claim at 12:30 on Thursday, at 1:30pm I received a call from a customer service agent, she had the $1200 direct credit into bank and at 4:30pm we had Noel Leeming call to say the new phone was available for collection. Thats what I call service. Thank you Manpreet Kaur for your good work.
Really does NOT deserve any starsMy daughters car had smoke pouring out of it.. She pulled over near a forest Rotorua. Someone stopped and as you could smell rubber burning under the bonnet. They suggested using their fire extinguisher. My daughter agreed as didn’t want to set forest alite. AMI towed to garage. Took over a week to send an Assessor who said she is not covered for fire or damage done by fire extinguisher. This was under full cover. As foam left for a week on the engine it wil corrode it. Now she is ver worried Is it safe?
I tried to have a content insurance with them and have never dealt with such annoying customer service..I spent 30 minutes answering the same questions again and again . Four times told the guy that I have 2 bedrooms in an apartment only to be asked again at least three times if I have a spa! Or a shed! If AMI chooses their employees according to their stupidity…They did well🥹After a lengthy conversation which I got nowhere, I hung up and sorted my insurance on line with AMP, simple fast and cheaper.Avoid AMI.
I accepted their house insurance quote and paid the annual premium.The insurance would have been effective from 6 December 2025.By 8 December I had NOT received any form of confirmation or policy document.I tried to call their 800 number (press 1 for this, 2 for that, 3 for something else, seemingly with no end to this impersonal nonsense) but gave up after listening for half an hour to music and their annoying pre-recorded messages. Is anybody actually working at their office, or are they dealing with robots only?All I wanted to know is: Am I covered and when can I expect the policy documents?A VERY BAD START – VERY POOR SERVICE
Worst customwer service ever. Slowest settlement with myself having to chase AMI for updates. Their phone system is faulty resulting in sitting in a constant phone loop before actually speaking to a consultant. One day took three attempts and 30 minutes wait time until I got through. I could go on but really feel like they are more concerned with making a profit for investors/stakeholders than customers - whom without they wouldn't exist.
5 Stars for Sonil or Sunil who was quick efficient and easy to communicate with. He checked my car and advised my battery had 3% battery life. Asked if he was able to change it. He answered questions i had and also showed me how to check oil and advised my oil was fine. THANK YOU HEAPS :)
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AMI Insurance began in Christchurch, New Zealand, in 1926 as the South Island Motor Union, and grew to be the second biggest residential insurer in New Zealand.
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