Review Time
I am very disappointed with the delivery service. They were supposed to deliver my essential medication, which I rely on for my health. The first delivery was scheduled for Wednesday, and I took a day off work to be home, but they did not show up. The delivery person sent a photo of my front door claiming I wasn't home, even though I called immediately to say I was there and that he hadn’t rung the bell. The representative told me he couldn't return, despite being just minutes away. We arranged for the next delivery to my workplace, as I couldn't take another day off. I informed them my office hours are from 9 to 5, and they assured me it would be delivered during that time. This morning, I received a message saying my medication would arrive between 4 and 6. I called to explain that I would not be in the office after 6, and the woman I spoke to was extremely rude. She said it didn’t matter and that they would just deliver it another time, possibly next week. This is about my medication, not just any item. I asked if they could come at 4, but she insisted it would probably be at 6, and when I expressed my concern about waiting in the cold, she dismissively told me to 'have a nice day' and hung up. I have been unable to take my medication for two days because of their service. To that representative: my day is not nice because of you! And to the entire team, I hope you reconsider your ability to deliver essential items, as this experience has been deeply frustrating.
I would give less than one star if I could! The delivery was horrendous. They were supposed to deliver my essential medication. I took a day off work to be home for the delivery scheduled on Wednesday, but they never showed up. The delivery person took a photo of my front door claiming I wasn't home, despite me immediately calling to say I was there and he hadn’t rung the bell. The representative told me he couldn't come back, even though he was just minutes away. We arranged for the next delivery to my workplace since I couldn't miss another day. I informed them my office hours are from 9 to 5, and they assured me it would be delivered during that timeframe. This morning, I received a message stating my medication would arrive between 4 and 6. I called to let them know I wouldn't be in after 6, and the woman on the line was extremely rude. She said it didn't matter and that they would just deliver it another time, possibly next week. This is about my medication, not just any item! I asked if they could come at 4, but she insisted it would be at 6, and when I expressed my concern about waiting in the cold, she dismissively told me to 'have a nice day' and hung up. I haven't been able to take my medication for two days because of their service. To that representative: my day is not nice because of you! And to the entire team, I hope you reconsider your ability to deliver essential items, as this experience has been incredibly frustrating.
The experience I had today was completely unacceptable and reflects a consistent pattern of poor service I've encountered. The delivery driver called me before arriving and asked me to come downstairs to collect the package. He never mentioned that I would need to present my passport specifically for ID verification. When I arrived downstairs with my driver's license and bank card, he told me that only a passport was accepted, claiming the other IDs were 'not valid.' This was never communicated to me beforehand. As I was in a meeting, I requested that he come upstairs with me to show the passport, but he refused, citing KPN guidelines. When I asked him to show me this guideline, he simply left and canceled the delivery. I've been waiting for this delivery for months, and it’s incredibly frustrating that it hasn't happened due to ongoing issues with their service. Last month, another delivery attempt failed when the POS terminal didn’t work, preventing me from completing the payment. The next day, despite the driver calling, he never arrived, and still canceled the delivery, even though my partner was waiting inside. These repeated failures reflect very poorly on their service. As a customer, I expect clear communication, professionalism, and reliability—none of which were provided. It feels like they don't value my time to receive this delivery in person, as they keep canceling my order. This is simply unacceptable.
I needed verification for my bank and selected a date and time for the appointment. I received an email the day before with a better estimate of when they would arrive, and another email just before their arrival. Everything went smoothly.
I had a very disappointing experience with their delivery service. After scheduling a delivery to my home, I waited all day to ensure I wouldn't miss it. The driver didn't call me beforehand; he rang the intercom for just a few seconds, so I didn't get the chance to answer, and he left.
I ordered a phone and eSim, expecting next-day delivery. Instead, I was contacted days later by a polite representative who apologized for not receiving the parcel. While I understood this, it took an additional two days to organize the delivery. When I encountered a problem, they canceled the order and returned it, leaving the parcel lost. Now they’ve asked me to call next week to check if they can locate it. I spoke with both customer service representatives, and neither showed any willingness to resolve the issue. They kept blaming each other, leaving me caught in the middle. I’ve never given a one-star review before, but this experience was horrendous.
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