Review Time
At last!!!! I mentioned I would provide an update once my withdrawal was processed. I got my funds last night, which took 2 days this time. My initial two withdrawals were completed in about 10 minutes. I'm unsure why this one was slower. Therefore, I’m giving 4 stars. If they improve their customer service, I would rate it a 5. Thank you.
This is my second review. Initially, I rated it 4 stars with no issues. However, I want to provide an update. I requested a withdrawal of $1100 last night, which was supposed to take 10 minutes. Now, 16 hours later, I still haven't received it and can't get anyone to respond. The AI support isn't helpful either. I just need to know why my withdrawal is delayed. I'm okay with waiting a little, but when promised a 10-minute process turns into 16 hours with no assistance, it makes me worry about getting my money. I hope to receive help soon because I enjoy this platform. I just want my funds or some assistance.
This is my second review. Initially, I rated it 4 stars and had no issues. Now, I want to update you. I requested a withdrawal of $1100 last night, which was supposed to take 10 minutes. It's now been 16 hours, and I can't get anyone to respond. The AI support isn't helpful. I just need to know why my withdrawal is delayed. I'm okay with waiting a bit, but when a 10-minute process takes 16 hours without assistance, it makes me worry about getting my money. I hope to receive help soon because I enjoy this platform. I just want my funds or some assistance.
I really enjoy this casino. I've had several large cash outs, which are mostly instant. If you win over 10k, I think I had to wait an hour to withdraw the rest. I appreciate the variety of games available from providers I've never encountered before. My only concern has been that support is slow and currently seems nonexistent. I've been trying to reach out for over a week regarding a $40 bonus that was charged but resulted in an error. Usually, such issues are resolved within a few hours, but now I'm uncertain if this will be addressed.
I'm only giving 1 star because I can't give 0. This casino does not deliver on its promises. I made several deposits; one didn't go through on my end, but I have the support chat with the transaction ID... and no response. They marked the deposit as canceled, but it wasn't. I completed the transaction and transferred the funds to them. There's no way to talk to a human, just AI. They claim to transfer you to a representative, but no one replies. Emails go unanswered, and communication is nonexistent. I want my money back. Avoid this casino—withdrawals are also very slow!
I attempted to withdraw $42 after making several deposits. They advertise instant withdrawals of 3-10 minutes. I submitted my request, and now it's been 24 hours with no response from support, and the withdrawal is nowhere to be found. Don't trust these claims!
I'm giving 3 stars due to their inconsistent communication. I receive promotional emails, and the bot responds, but when I request a human, I get no reply for over a month. I even emailed a representative directly, but still no response! Aside from this disappointing issue, they are a good casino. Just be cautious with the amounts you create in invoices, as it seems they currently lack sufficient staff to handle it.
One of my crypto payments didn't go through. It's challenging to find the live chat, and it often doesn't load on the site. Complaints receive no response. They promised to investigate, but that was over 2 weeks ago. When I wanted to make a withdrawal earlier, they claimed my wallet didn't exist. It feels like a scam. Their support is the worst I've encountered—just an unhelpful bot with repetitive answers. I requested to close my account, but they ignored that too. The chat feature is gone, and emails are ignored. It's ironic that they respond to 1-star reviews with offers to help—how can we reach them if it's impossible? This is a joke. Don't play here!
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