Review Time
I rated this service 4 stars due to a delay beyond the expected timeframe. I called the support team and was informed by a representative that they would arrive in about 30 minutes. Shortly after, I received a call from the driver, who was nearby and needed directions to my address. He arrived in just 3 minutes. I was taken aback to see that he was alone to pick up a large 3-seater sofa that needed to be carried down a flight of stairs. He asserted that this was standard procedure and managed to maneuver the sofa down the stairs, which seemed risky to me.
I've used this service about five times, primarily as a last resort when my usual waste removal provider is unavailable. On one occasion, the removal team moved bags of soil from the rubbish pile to another spot in the garden and claimed to have removed them, even taking photos as proof. However, the bags were still there, and the service refused to acknowledge it until we provided video evidence from a doorbell camera. They eventually apologized and arranged for a re-collection. There have been two other instances where I ordered the correct amount of waste removal, but they consistently claimed it was more than what was actually there. It's misleading regarding the volume they say they will take compared to what they actually do. I've ended up paying for larger volumes for mainly cardboard packaging. They can be useful in urgent situations, but I recommend ordering one or two sizes larger than what you think you need.
I paid for 7 yards, but they only took 16 bags, which they claimed totaled 700kg. (16 bags x 20kg = 320kg max). From the beginning, the staff was looking for excuses, such as parking issues, while constantly talking to the office on the phone. This service is a disappointment—I wouldn't recommend it to anyone. I wish I could share pictures of what I paid for versus what was actually taken, but there’s no option to do so. Additionally, the support was unresponsive, and I haven't received any replies to my emails, only after posting this review!
I paid for 7 yards, but they only took 16 bags, which they claimed totaled 700kg. (16 bags x 20kg = 320kg max). From the start, the staff was making excuses like parking issues and were often on the phone with the office. This service feels like a scam—I wouldn't recommend it to anyone. I wish I could share pictures of what I paid for versus what was actually taken, but there's no option for that. The support was also unresponsive; I've sent emails but received no replies, only after posting this review!
They are very strict about what they take. The website is misleading regarding what counts as one item, so be cautious and dispose of what you can beforehand. They tend to take only what's easiest for them and leave the more challenging items, charging extra to collect the rest. As a service that claims to support the community, I am very disappointed; this contributes to the problem of rubbish left on the streets.
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Hungry elephant, likes to collect and recycle junk!
Multi-award winning technology platform for bulky waste disposal, offering rubbish removal and skip hire UK wide for trade and homes.
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