paradigmairportservices.com

4.8
4.8 Based on 46 reviews

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Average Rating

4.8

/
5

46 Reviews

5 Star
94%
4 Star
0%
3 Star
0%
2 Star
2%
1 Star
4%

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R. Ellen Jones
Support for family abroad.

While travelling abroad my 77 year old mother had to have 2 unexpected hospital stays which left her weak and sore and my father exhausted and over stressed. I was all the way back in Canada unable to ease their burden in person and started researching “Concierge services Rome Airport”. With less than 24 hours notice the team from Paradigm were on board to collect my parents, deal with their luggage, support them through check-in, security and get them to the lounge.The Paradigm Team were supportive, timely and professional and the relief knowing my parents had the support they needed was immeasurable. Highly recommend!

5
Date of experience: Mar 05, 2026
Great support and experience! A big THANK to Mariia who organized all very well and the great comm

Great support and experience!

A big THANK to Mariia who organized all very well and the great communication! It worked absolutely perfect on arrival at Colombo Intl. Airport (CMB): welcome at the gate, guidance and service in the lounge! As well the private police officer within the lounge who checked our documents for immigration was a WOW! As we like tuk tuk's, the staff organized one to take pictures while waiting for the baggage! :-) Mariia from Paradigm coordinated also that our driver from the hotel will pick-us up from from the lounge instead of the arrivals hall! One word to say: PERFECT!!

5
Date of experience: Mar 04, 2026
Great support and experience

Great support and experience! A big THANK to Mariia who organized all very well and the great communication! It worked absolutely perfect on arrival at Colombo Intl. Airport (CMB): welcome at the gate, guidance and service in the lounge! As well the private police officer within the lounge who checked our documents for immigration was a WOW! As we like tuk tuk's, the staff organized one to take pictures while waiting for the baggage! :-) Mariia from Paradigm coordinated also that our driver from the hotel will pick-us up from from the lounge instead of the arrivals hall! One word to say: PERFECT!!

5
Date of experience: Mar 03, 2026
Alison
My son was flying for the first time…

My son was flying for the first time independenty transiting in singapore. He was very nervous and uncertain. Your communication with us before his trip and while he was in singapore was so reassuring. When he arrived safely home her was so happy. Thank you so much a great service.

5
Date of experience: Feb 18, 2026
Michelle T
The Paradigm Meet & Greet service is great!

The Paradigm Meet & Greet service is great! I had multiple clients traveling through CDG that wanted the meet & greet transit service. Each of them were very complimentary on how quick the process was getting through passport control and on to their next gate. They really appreciated the support of the agent who met them at their gate upon arrival.

5
Date of experience: Feb 09, 2026
Sandra
I have been very happy to use this…

I have been very happy to use this service many times whilst travelling through Europe. Paradigm are an amazing Company, I need a wheelchair, which is always ready for me at Arrivals. The Paradigm Team are efficient courteous and polite and without exception always on time, they make the very difficult part of the journey much less of of an ordeal. I would not hesitate to recommend them to anyone. Thank you Paradigm !

5
Date of experience: Feb 03, 2026
P Virdee
Excellent Service

As with our arrival into Nairobi, we had Zena to escort us through departures.From drop off point to the Lounge it took us less than half an hour.Excellent service

5
Date of experience: Jan 22, 2026
Heather
I am so happy that I secured Paradigm…

I am so happy that I secured Paradigm to guide us during our arrival and departure at the Lisbon airport. Both guides were incredibly professional, nice, friendly and confident. They both communicated with our transportation so they knew where exactly to take us during arrival and where to meet us for our departure. Because of our guide during arrival we were able to be expedited through passport control and only waited about 5-10 minutes. When we departed, passport control did not have crazy lines so it took about 10-15 minutes total. My family and I were very happy we booked this service. They took all of the stress and anxiety about navigating a foreign airport away and made our arrival and departure pure pleasure! We will definitely use Paradigm again for our next trip!

5
Date of experience: Dec 29, 2025
Nikos Kontos
Outstanding Service. We recently used the transit service at…

We recently used the transit service at Lima Peru airport and it was beyond our expectations. Both Mario and Kevin who welcome us helped us a lot to change flights and did all paperwork for our luggage that left behind . Their service was exceptional! Well done!

5
Date of experience: Aug 15, 2025
Wadsworth Rogers
We recently used the Paradigm Meet and…

We recently used the Paradigm Meet and Greet service at CDG and could not have been more impressed. Even though we missed our connection due to a late-arriving flight, our escort did an amazing job trying to get us to the gate quickly and efficiently. After we missed the flight, he personally escorted us to the airline service counter, clearly explained the situation to the agents on our behalf, and then guided us to the correct terminal to get a taxi to the hotel where we were rebooked.This level of service made a stressful situation so much easier to manage. We would definitely use Paradigm again — it’s an invaluable service, especially when connecting through a large, complex international airport like CDG. Highly recommended!

5
Date of experience: Jul 19, 2025

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