Review Time
I received my order within 2 weeks. Box was slightly damaged but the contents were fine. We ordered the black faucet with instant heat. We realized we wanted the brushed nickel instead. I called to exchange 3 weeks ago. They have refused to allow an exchange now they asked for photos of box and items which I sent 2 weeks ago and still no response. Buyer beware of poor customer service. Btw if they take back the item there is a 20% restocking fee plus shipping which will total close to 200.00.
I received my order within 2 weeks. Box was slightly damaged but the contents were fine. We ordered the black faucet with instant heat. We realized we wanted the brushed nickel instead. I called to exchange 3 weeks ago. They have refused to allow an exchange now they asked for photos of box and items which I sent 2 weeks ago and still no response. Buyer beware of poor customer service. Btw if they take back the item there is a 20% restocking fee plus shipping which will total close to 200.00.
Shower panel was delivered by Fed ex. The box was not intact. It was secured very poorly with secondary tape During installation the contractor had to improvise to make the all parts fit properly The order was for new item. Obviously we received an item that was probably returned. Disappointed
Their BBB rating is F and I couldn't agree more. I ordered a $950 tub directly from their website. My contractor kept the foam ring around the top to protect it until it was installed 23 days after delivery. When it was removed a crack was discovered along the top. My contractor thinks it is a manufacturing defect since it appears to be along a seam. The company said they will not replace it. We needed to let them know of any damage within 5 days of delivery. I did not know that. I did not see that when I ordered it or in the return section of their website. I have a brand new cracked tub. A terrible decision to purchase from them. I wasted $950
Don't buy an exhaust fan. not great engineering and rattled from the start. Had to remove the cover to the fan to stop. Fan look torked ...I reached out to customer service regarding my displeasure-cause what can you do when the fan is already up? No response. Not even "I'm sorry you didn't have a good experience."
Purchased an Anzzi clawfoot tub through Lowes back in July, when it arrived it was missing the feet. Since then, have had multiple emails chains, in addition to phone calls insuring us the feet would be sent out "that day" with nothing even being done. If I could give zero stars I would. Have already started the return to Lowe's solely due to the poor customer service from this joke of a company.
I have an Anzzi glass disk waterfall faucet. It has been leaking to the point of having to turn the water off. A simple google search says it needs a new cartridge. Guess what? Anzzi doesn't sell replacement cartridges or any other parts for their faucets! Upset, I say I could remove the glass disk and put in on another brand (because there is a matching vessel sink). They say the faucet can't be taken apart. Huh? I say that is crazy because it is not all one piece. They say maybe it's glued together, but they don't really know and they don't even have a number to call someone to ask. So, apparently, once your faucet leaks, you're supposed to throw out the faucet and matching sink and buy an entirely new set. Oh, except it matches my bathroom and they don't make this one anymore. Do not buy!!!!
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Here at ANZZI, we offer world-class craftsmanship in the production of a diverse array of home hardware and fixtures. ANZZI is committed to the highest standards of artisan design evidenced by our products’ lifelong durability. We create a diverse array of products that represent a myriad of styles, shapes, and sizes. We’ve crafted our products with the highest-quality materials, knowing that every piece must live up to our reputation for design excellence. Simply, anything less is unworthy to be stamped with the ANZZI brand. ANZZI specializes in creating high-end luxury kitchen and bath faucets, shower systems, and bathtubs that could easily be described as works of art. We offer one of a kind collections created by some of the most respected designers in the industry.See more
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