Review Time
I've been in the construction business for more than 50 years and this has to be among the worst experiences I've had over a simple sink faucet. Ordered on 07 FEB 2024, delivered 13 FEB 2024. Checked the box to be sure all the parts were there, before I began the replacement. Found that the clamp springs for the water line attachment were missing along with an Allen wrench. Contacted customer and reported the shortage (Including their part numbers). It took until 12 MAR 2024 (and several more contacts) to finally get the correct parts. The final straw was the flexible hose assembly was several inches too long to fit the valve handles. Fortunately it was flexible enough to bend around to fit onto the valves, but required me crawling into the sink cabinet to do this. More pain than I'd be willing to go through again.
Anzzi sent me a non-working shower panel. After conversations, making videos, etc. warranty order has been created. I already spent $300 on installing that broken panel and now I should wait for the thermostatic cartridge that Anzzi promised to send to me and again hire a plumber. Terrible experience!
Stay away from this Company Anzzi, Purchased a Bathroom Vessel Faucet approx. 1 yr. and half ago and it's already leaking, Tried to contact the company on the warranty since it's lifetime, and all I keep getting is emails telling me they're checking on the registration for the warranty. Tried going online to order a new replacement cartridge and no luck finding parts for this brand, Even ANZZI doesn't sell parts for they're faucets, Called a my friend a licensed plumber and he said replace the faucet it's not worth trying to find the replacement parts. They look high quality but they're junk.
After 6 months of smart toilet use remote went out. Company is unwilling for any type of support stating out of warranty. Remote replacement cost $300. This is not a luxury built brand if product does not last a year. Very disappointed buyer beware
15+ days and no shipment confirmation, I had to email to find out where my item was! 20 days after the original purchase they just cancel the order and issued the refund.I note, these doors are STILL availble on the website for purchase!!! Not 'Temporarily Unavailable' or 'Currently out of Stock'. Still fuming!! Not a simple email communication or a sorry or a we will honor your sale price. Nope! Just a they are damaged, we will contact you when everything is handled and replaced. Do not have to bother reaching out to me, I will take my business elsewhere and never purchase another Anzzi product again. I would rather NOT have another round with a company who lacks simple communication skills and has all around poor business etiquette!
I do not usually review items But feel the need to review this crappy product and company. Never have I ever received such bad customer service in my 59 years of life. The drain instructions and parts do not match up. I tried to talk to customer service and after days of waiting I find out no one there knows anything about their product. They say to drill a 2" hole and then tell you put a 2-1/4" gasket in it. I take pictures with a tape measure showing the dimensions and instructions and then since they can't comprehend even the most basic concepts of math I get told to take a video. Then they say those aren't their parts. As if some magical parts just showed up at my house. This is what you get with Chinese made parts and customer service elsewhere who have never once seen their own parts. Beware.
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Here at ANZZI, we offer world-class craftsmanship in the production of a diverse array of home hardware and fixtures. ANZZI is committed to the highest standards of artisan design evidenced by our products’ lifelong durability. We create a diverse array of products that represent a myriad of styles, shapes, and sizes. We’ve crafted our products with the highest-quality materials, knowing that every piece must live up to our reputation for design excellence. Simply, anything less is unworthy to be stamped with the ANZZI brand. ANZZI specializes in creating high-end luxury kitchen and bath faucets, shower systems, and bathtubs that could easily be described as works of art. We offer one of a kind collections created by some of the most respected designers in the industry.See more
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