Review Time
Always very poor. On Monday we are told that the delivery will be on Wednesday. On Tuesday we are told that the delivery is Tuesday... a day that we are not in, because we had planned to be in on the Wednesday. This is the third time that the delivery has been changed to the day before the day it should have been. dpd always deliver on the day advised.... never the day before...
Unfortunately a couple of companies I order from regularly, use DHL for their deliveries. I have not had a single good experience at any time, despite regular feedback explaining why there has been problems with every delivery of my dog food. The latest "delivery" (not for dog food) has been promised to me for about a week now. Excuses each day despite emails stating "it's out for delivery". Today's excuse, is that "nobody was home" and I was sent a photo of some drive gates to "prove" this was the case. This is a complete lie from the driver because the house he was at, is over 2 miles away from where I live and doesn't share the same postcode. We do have drive gates which are kept shut but we also have a gate entry system which logs each call, so I know if the person has attempted to contact us to gain entry. This order was a last minute Christmas gift which won't now arrive before the new year, if the same driver is going to keep on lying though his teeth every day.It's pointless trying to contact anyone because despite stating the customer care team is available 7am-8pm, nobody answers the phone, you just get an automated system and no answers!It might just be another delivery to you but to the customer, it's probably something important....
The worst delivery service. I paid extra for the next day delivery. In the morning I received email saying out for delivery, should be delivered between 9-8pm it a waste of day staying home for delivery. Its 4:40pm and no updates. It was a gas parts for boiler for a customer. I guess no heating today thanks to DHL. I will never use DHL for next day delivery.
1st schedule drop was reported as nobody at home, strange that I was following the DHL van online from my home waiting for the delivery. no attempted drop showing on my door cam and the fact that I was put recyling into my bin just before the supposedly drop off. Next day delivery went fine, but a day late.
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