Review Time
My recent experience with DHL has been extremely disappointing and stressful.Over the course of three days, DHL made repeated failed attempts to collect my parcel — not because I was unavailable, but because their drivers continued to attend several incorrect addresses, despite my correct address being supplied from the outset and later confirmed by customer support.I contacted DHL multiple times and was assured that the address had been updated; however, the same issue occurred again on each subsequent day. To accommodate the scheduled collections, I took time off work and rearranged personal commitments to remain at home, yet no collection attempt was made at my actual address.This has resulted in significant inconvenience, anxiety, and wasted time, particularly as this relates to my first sale on eBay. For a company of DHL’s size, this level of inaccuracy and failure to resolve a clearly reported issue is unacceptable.I am pursuing a formal complaint and compensation review in light of the disruption caused.
I received an email saying there was an attempted delivery, but no one was home. However, my partner and I were both home with an active camera to prove that we did not attempt any delivery. I was then guided to go pick up my parcel from the local collection point, where the employee was very inexperienced and took triple the time it required. He clearly didn't want to work on New Year's Eve.
I am very impressed with the delivery speed! I placed my order on the evening of December 21st, and even with the busy holiday season, it arrived incredibly fast. I really appreciated being able to track the package at every single stage of the process. Excellent service!
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