Review Time
Delivery driver did not knock on door or attempt to deliver safely at all. From looking at the photo it was left outside and due to the weather (rain and wind) the parcel had been blown away onto next door neighbours drive, packaging ruined and contents soaking wet.
I had to change my delivery to a different day and time (on the day of delivery) and expected there may be problems so near to Christmas. Everything was changed, confirmed, tracked and delivered exactly as I requested. Couldn’t ask for a better service!
There are so many cowboy courier companies these days who fail to do the one job they have been paid to do. At this time of year when parcels are flying around and social media is full ofposts from people trying to track down missing parcels, it was utterly refreshing today that DHL did what they said they were going to do and with brilliant customer service to boot. Thank you so much for your above and beyond service, highly appreciated!
If I could zero stars I would, I was told my parcel had been delivered but I have no idea where my parcel was delivered but it wasn’t to my house. The photo taken that was supposed to be proof of delivery was a very dark blurry photo of a wall!!! No photo of my front door and no distinguishing features and no parcel.Despite searching the whole of my front garden including searching through all the bins I can’t find my parcel. I am fed up with some couriers thinking they can just chuck a parcel somewhere and then take a completely indistinguishable picture and say they have delivered the parcel. You can’t get hold of anyone at DHL to submit a complaint and now I am going to have to spend my precious time informing the company I bought the goods from that I have not received my parcel.This is one of the reasons I try and shop in shops and not online, the hassle is just not worth it. Terrible service DHL, I think you need to review your couriers and start disciplining couriers for poor service.
Absolutely terrible delivery service, video camera has recorded DHL courier entering the front yard, never got to the front door, discarded package in the yard, takes picture and walks away! I'm guessing DHL couriers have stopped knocking on doors and attempting to hand customers their packages!
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