Review Time
I am extremely dissatisfied with my experience. It has taken over two months to process my refund, and although I received a credit note today, I am still unsure when the funds will be returned. I had high hopes due to the company's reputation, but the customer service has been far from satisfactory. I've dealt with rude representatives who did not address my inquiries and provided no information about my return. Despite multiple requests, I was never informed about the refund timeline. It seems the online support team lacks necessary customer service experience. I ordered a headset for my son to be delivered to a shop since I wouldn't be home, but when I went to collect it, they couldn't find my order. I contacted the company and was told to wait for the item to be returned for a refund, even though it was lost in transit. I had to repeatedly email and call just to get someone to listen. After some time, they said they would investigate, but when I followed up, no one had answers. I needed the refund to buy another gift for my son's birthday in October, but now it's almost Christmas, and I can only use the money then. To add to my frustration, I attempted to claim the money back through my bank, but they have now closed my account without explanation, which has been very inconvenient. Overall, I am dissatisfied with both parties involved and regret placing this order as it has caused me more trouble than it was worth.
The package was sent to a nearby shop without notice, forcing me to search for it for an hour. The shop would not release the parcel since the delivery service failed to provide a pickup code. I had to return home to retrieve my ID to validate my claim. I eventually got my item, but it was fraught with unnecessary complications.
Working with Ash has been an absolute pleasure! I'm down 10 kg over the course of my programme and he's been able to deliver on all things I wanted to learn in order to properly diet and sustain my weight over a long period of time. The community is also fantastic supporting and encouraging each other in our respective journeys. If you're on the fence about it, hop off and change your life!
As I sit here, anticipating my package that was supposed to arrive three days ago, I find myself with nothing to do but share my experience. I've spent over two hours each day for the last three days waiting for a knock on the door, only to be met with notifications of 'delivery unable to locate address' and 'delivery delayed by 24 hours'. Now, it's been an hour past the scheduled time. I could have used those six hours for so many things, but instead, I've wasted them on this service. I suggest considering any other delivery option. Good luck trying to reach a real person; the website wasn't helpful at all, and the customer support number just connects to a robot that wouldn't accept my package. I had to search online to find a customer support number that actually connected me to an individual.
I am quite unhappy with the service I received. My parcel reached the UK on December 3rd, but despite multiple online chats, I got inconsistent and misleading information from the support team. One representative stated it would arrive by the end of the day without a specific timeframe, while another suggested 'end of day' could mean as late as 8 PM. I only learned about the option to pick it up myself after pressing them. One particular representative was dismissive and robotic, showing no empathy. He even ended the chat before I could finish, disregarding my concerns completely. Overall, the poor communication, changing timelines, and unhelpful attitudes have been very frustrating. I would highly advise against relying on this service for any delivery needs.
The delivery team failed to ring the bell even though I was home. They didn’t leave the package on the porch, despite the door being unlocked. Instead, they carelessly tossed the item down the side passage of my house. Very poor service.
I had a package scheduled for delivery on December 3rd that required a signature as per the notification I received. However, the package only arrived on December 4th and was simply pushed through the letterbox; the courier did not ring the doorbell or collect a signature. The proof of delivery was just a photo of my front door!
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