Review Time
The agent Helcio went above and beyond for me. I also work in customer assistance. He didn't send me a simple answer/template only and close the case for productivity, he answer perfectly to all my queries dedicating time and passion and keeping the ticket open for the time necessary to makes me happy. This is exactly the extra mile that any agent should do in this business. Thanks Helcio.
I had an emissions issue with my Citroen after having the diagnostic review at a local garage dealing with Citroen vehicles. I was told is was a nox sensor issue that would require replacing to resolve the issue. I checked my policy with AA Warranty to see if covered and whilst I could find specific reference to nox sensors I rang the helpline and spoke to Chris who was so helpful, professional and very efficient. He looked at my policy and confirmed it would be covered and was also able to confirm the garage that did the diagnostics was an approved AA garage. He then sent the garage an email and cc’d me to advise the work was covered under the warranty. It went in next day and was fully fixed with no cost to me. When you buy a warranty you’re never sure if it’s going to be worth it and if it’s going to be a lot of hassle. I can definitely say it was very much worth having and if Chris is typical of the staff dealing with enquiries and claims the whole experience will be stress free and professional.
We are an independent garage based in West Bromwich in the West Midlands, We have been in business for 35 years this year and find the team here a pleasure to deal with.Very clear and concise and speedy with any queries and responses making our customer experience a positive one.Keep up the good work.
After depositing over 1000 euros finally I decided to withdraw 500,, they are refusing to approve withdrawal saying it can take several days, that they are manually approving withdrawals and all that bullsheet. I deposit with crypto in other casinos and withdrawals are instant. They hope I will cancel my winings and gamble them. Stay away from this casino as you will not get your money.
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