Review Time
TRICKY AND UNRELIABLE - recently joined this site and needless to say advertised FREE SPINS being denied over some Confusing excuses about NOT ACTIVATING BONUSES? Pack of lies and excuses, the CHAT agent was absolutely awful as the agent hung up without a resolution.
TRICKY AND UNRELIABLE - recently joined this site and needless to say advertised FREE SPINS being denied over some Confusing excuses about NOT ACTIVATING BONUSES? Pack of lies and excuses, the CHAT agent was absolutely awful as the agent hung up without a resolution.
Communication at the beginning was ok. After I paid ($550, which was apparently a 50% discount) for our order communication broke down. Emails went unanswered, DMs ignored. Any communication that was received felt like AI.My fiance sent a mood board for inspiration and the one invitation draft we received was an similar version of the one she made. The date we would receive our order kept getting further and further away. Ultimately cancelled our order which they also said was not possible. If you're not a big design house it seems you will be treated as an afterthought.
Absolutely no way to choose a different delivery point given that I was not home for the past few days. The tracking site just tells you “delivery failed” without giving other options. Then today, without any email or text notification, the tracking site says “delivered at 17h05”. I was not home until 18h, again no package in my mail box. No information as to who received my package. Now I have to send a form to the sender?? No accountability or customer service from GLS. Worst delivery system I’ve experienced so far.
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