Review Time
2 packages from Angling Direct Germany, GLS Tracking website informs me that they were delivered on April 1st, after numerous phone calls and conversations with customer service I was phoned by the Waterford branch manager and told the packages were delivered to the wrong address because only the house number and street address was on the packages (LIES, they wouldn't even make it to Ireland like that). Also, the packages were signed for but I don't believe that, I've had packages delivered by GLS Tracking Ireland before and they just leave them at the front door or thrown over the back gate. They don't even text or ring you anymore to let you know there coming, very bad and to be honest a sad service.Its now 28th April and still no packages and stuck trying to get a refund or the items resent. In the 21st century its unacceptable and if I could give minus stars I would because 1 Star is to good after all the messing around and lies.
GLS Portugal damaged my parcel, didn't notice me, then sent the package anyway to Ireland. When I asked what they did to fix the package or what was damaged in the package, no response. In Ireland, the package "got lost". They asked me details of the package and description of it to help them find it. In the end, they today told me they found it and want to send it back to the sender. Should have taken 4-5 business days and its been over a month.No refund whatsoever. Customer service experience: waiting 1h in line. Then they reply with the package getting lost, then when we ask for details they finish the call to avoid telling.
This is the absolute 💯 WORST..i had same experience as others not being paid my winnings daily winnings are only 750 per day and even then my withdrawals were being canceled every time I have asked many times what is it that I must do to get my winnings. Response time takes forever. It's a SCAM SCAM SCAM .. DO NOT PLAY HERE.i had winnings of over 6000.00 and they keep reversing it back into casino. I just played it iut and doing a self exclusion. I wish I could have read these reviews prior to registering.
Website is useless for tracking… doesn’t give any information apart from the date it was shipped. The delivery date would say whatever date that I checked the website on. Tried adding my number to get the updates on WhatsApp but this doesn’t work either. Called customer service and waited an hour just to get through to somebody. The agent could only tell me where it had left two days ago and no further updates since. I explained that the text updates weren’t working and was told that the service is working and to try again later. Even after I said I had been trying for days I was still told to try again later. Never using this courier again.
The delivery driver Pat Mc cann is a great ambassador for GLS, he delivers on time to the area the goods are for. He is very pleasant , always has a smile and a good word.Fantastic Service.Your driver is the face of your company.
Website is useless for tracking… doesn’t give any information apart from the date it was shipped. The delivery date would say whatever date that I checked the website on. Tried adding my number to get the updates on WhatsApp but this doesn’t work either. Called customer service and waited an hour just to get through to somebody. The agent could only tell me where it had left two days ago and no further updates since. I explained that the text updates weren’t working and was told that the service is working and to try again later. Even after I said I had been trying for days I was still told to try again later. Never using this courier again.
The delivery driver Pat Mc cann is a great ambassador for GLS, he delivers on time to the area the goods are for. He is very pleasant , always has a smile and a good word.Fantastic Service.Your driver is the face of your company.
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