ap33world.com

10/10

Called today to ask where my parcel was. Lewis informed me it was on its way and would be with me by the end of the day. Low and behold the driver called me with my parcel as he couldn't get an answer at the door. He left it exactly where I asked. 10/10. Excellent customer service and delivery.

Date of experience: Feb 07, 2023

I only got the warranty yesterday so…

I only got the warranty yesterday so have not need to claim yet so can’t comment on that side but setting it up seemed a quick and efficient job.Edit update. Have since found out that the warranty doesn’t really cover anything other than the engine failing. The majority of repairs get put down to wear and tear. People look at warranty as a bit of back up when buying a second hand car incase there are things wrong with it but anything short of the engine or gearbox breaking you will have to pay.

Date of experience: Feb 01, 2023

Gls stands at an enviable position of…

Gls stands at an enviable position of twin peak of excellence in regards to their services, credit to Kennefy Nnanna whose spot-on professionalism adds immeasurable quality in this regard. I can always, anytime recommend Gls to my family, friends and members of the public.Kudos Gls

Date of experience: Jan 31, 2023

Gls stands at an enviable position of…

Gls stands at an enviable position of twin peak of excellence in regards to their services, credit to Kennefy Nnanna whose spot-on professionalism adds immeasurable quality in this regard. I can always, anytime recommend Gls to my family, friends and members of the public.Kudos Gls

Date of experience: Jan 31, 2023

Gls stands at an enviable position of…

Gls stands at an enviable position of twin peak of excellence in regards to their services, credit to Kennefy Nnanna whose spot-on professionalism adds immeasurable quality in this regard. I can always, anytime recommend Gls to my family, friends and members of the public.Kudos Gls

Date of experience: Jan 31, 2023

The warranty was part of buying the car

Date of experience: Jan 31, 2023

Natalie Rooney was so helpful when I…

Natalie Rooney was so helpful when I called, she got in touch with the driver as my phone number was not on my parcel and the driver then called me to see what to do with the parcel as I wasn't at home when he arrived. She made my experience with your company so easy and hassle free. If every company had a customer care team like you do life would be so much nicer. 5 star emoloyee and company

Date of experience: Jan 30, 2023

Unfortunately this is not the first…

Unfortunately this is not the first time GLS had let me down. The latest incident was my last straw so I decided to say something. I had a delivery due to me which was delivered to another address and after corresponding with the company I bought from, GLS provided a “prove” of delivery which was a random photo of a house.. but not mine. Good thing I can prove it because my house had a name sign. Also I requested a prove of time and date of the photo was taken. At that point.. reply from GLS was the parcel couldn’t be retrieve. The company I bought from had to replace the item. Now when I see any company advertising GLS as a delivery option… I run the opposite direction. No need for the hassle. I believe it’s the driver in my area who’s doing his job poorly cos people talk.Edit reply to GLS: the answer GLS gave was that the item was not retrievable. So the company I bought from had to replace it and resolve the matter hence affecting them too.My suggestion is perhaps the company management need to rethink its business strategy- if you are getting 54% votes with 1 star- what does that tell you? Solving each individual matter is just putting a band aid on every problem that arise and a strain to both your business partners and your own employees. Because of you guys, the company I dealt with had to have their staff use their time to resolve a matter caused by GLS. I might be harsh and that’s because it’s pent up frustration with GLS.So ask yourselves..Are the staff in GLS poorly treated? Are there insufficient monitoring on job performance? I don’t know but I know I won’t be using GLS anytime soon and will avoid if I could.

Date of experience: Jan 30, 2023

The worst company

The worst company that exists in Ireland from Dublin to Tralee it takes them 3 working days to deliver the package don't use this company they are snails

Date of experience: Jan 30, 2023

Unfortunately this is not the first…

Unfortunately this is not the first time GLS had let me down. The latest incident was my last straw so I decided to say something. I had a delivery due to me which was delivered to another address and after corresponding with the company I bought from, GLS provided a “prove” of delivery which was a random photo of a house.. but not mine. Good thing I can prove it because my house had a name sign. Also I requested a prove of time and date of the photo was taken. At that point.. reply from GLS was the parcel couldn’t be retrieve. The company I bought from had to replace the item. Now when I see any company advertising GLS as a delivery option… I run the opposite direction. No need for the hassle. I believe it’s the driver in my area who’s doing his job poorly cos people talk.Edit reply to GLS: the answer GLS gave was that the item was not retrievable. So the company I bought from had to replace it and resolve the matter hence affecting them too.My suggestion is perhaps the company management need to rethink its business strategy- if you are getting 54% votes with 1 star- what does that tell you? Solving each individual matter is just putting a band aid on every problem that arise and a strain to both your business partners and your own employees. Because of you guys, the company I dealt with had to have their staff use their time to resolve a matter caused by GLS. I might be harsh and that’s because it’s pent up frustration with GLS.So ask yourselves..Are the staff in GLS poorly treated? Are there insufficient monitoring on job performance? I don’t know but I know I won’t be using GLS anytime soon and will avoid if I could.

Date of experience: Jan 30, 2023