Review Time
From start to finish our designer Paul was helpful and available. We appreciated his experience and guidance to help change my vision into something that suited our space, budget and the laws of physics! Tiny issue on installation day where the filing cabinet inserts were forgotten but Paul and fitters sorted this the very next day at a time that suited me. Love the units as they have transformed our room and made working from home manageable for us. Friends and family all very jealous!
Purchased a nearly new CHR from Paul at Reading and couldn't have been happier, great car, no pressure sales and would recommend. Spending a decent amount of money is always a nerve recking experience but after being referred to Paul by a colleague at work will return when its time for renewal
Jemca Toyota Bracknell. Excellent through out! from the customer service in the showroom, to the Sales Team and the Service and Parts teams. Everyone is really helpful and friendly and the customer service is always excellent. I recently purchased a new vehicle and Mark & Liam in Sales were 10/10 with all their help & support and after care, as always. I've always been a big Toyota fan, along with the family and we have never been able to fault any of the many cars we have purchased over the years from this dealership. A big thank you to all the staff!
Horrible experience.. urgent parcel tracking was showing parcel was out for delivery- did not arrive. Contacted customer service to be told that the brother of their driver had it and would be delivered at some stage. Call center could not ring drivers brother as had no contact information for him. Ended up driving around the town on day 2 managed to find driver who was very unpleasant. Avoid at all costs, over half the reviews on this page are 1 star. - CEO / directors and management should be ashamed of their company reputation
Horrible experience.. urgent parcel tracking was showing parcel was out for delivery- did not arrive. Contacted customer service to be told that the brother of their driver had it and would be delivered at some stage. Call center could not ring drivers brother as had no contact information for him. Ended up driving around the town on day 2 managed to find driver who was very unpleasant. Avoid at all costs, over half the reviews on this page are 1 star. - CEO / directors and management should be ashamed of their company reputation
DO NOT TAKE OUT AA PARTS & GARAGE COVER.They are quick to take your money but like most other insurance companies look for any reason not to pay out.I made a claim following a breakdown. AA patrol attended to an oil leak but could not confirm which parts were affected.I immediately took the vehicle to a garage and had the fault diagnosed and a report created. The garage found the affected parts but suggested they couldn't see the vehicle for almost 2 weeks due to the Christmas back log and nationwide delays in vehicle repairs.I contacted other garages which confirmed the same.I booked in for repairs and was advised to take the vehicle away due to no space onsite at the garage. I was advised the vehicle is safe to be driven in an emergency and its not possible for any other parts other than the ones identified initially to become defective.I used the vehicle for a single emergency return trip before it was dropped off for repairs to commence.The garage then contacted me to advise The AA are not accepting the claim due to an influx in mileage. Upon contact with The AA it was made apparant the issue did not cause my vehicle to suddenly breakdown and was able to be driven therefore, cannot be accepted for any Parts & Garage repair claims.I logged a formal complaint as I felt this was incorrect information.The complaints team then advised the claim was declined as it comes under an exclusion within the terms & conditions; 'costs not covered for further damage due to continued use'.This is absolutely ridiculous as my initial time stamped report with reference to the mileage states exactly which components were affected before the suggested 'continued use'.There was no further damage at all for this exclusion to apply.I've been provided two completely different reasons for why my claim was rejected. This is inconsistent and ultimately shocking customer service.To add to the poor level of service by The Automobile Association, I queried why I never received a breakdown report after a Patrol attended. I was advised a breakdown report was generated but sent to somebody else. Given the seriousness of breaching GDPR; I am shocked the complaints team did not bother to properly investigate or provide any updates on this.I'm currently in the process of escalating my complaint to the Financial Ombudsman as The AA have genuinely failed on this occasion.
Called today to ask where my parcel was. Lewis informed me it was on its way and would be with me by the end of the day. Low and behold the driver called me with my parcel as he couldn't get an answer at the door. He left it exactly where I asked. 10/10. Excellent customer service and delivery.
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