Review Time
My order was shipped from the US to Germany. It took 3 weeks and the package was in good condition when it arrived. Could've been a bit faster, but the shipping was only $ 9.38, so it's okay.The support is pretty garbage. My tracking wasn't updated for 1.5 weeks and support didn't respond at all (3 support requests).Overall, the price-performance ratio is good.
In general they can the package overseas but they employ a risky business practice. Each package received to their warehouse has their own label added on top of yours. This has led to orders going to the incorrect address, or worse, never leaving their distribution center. The other issue is the couriers that they use in the UK and Australia. These last mile providers could not give a damn about your package. One buyer told me that Aramex made him go to their office to get his order if he wanted it. When the postage is so low, and fuel and other costs have risen, it makes you wonder how much motivation they have. Best to use a service that employs the national postal service.
I switched from Canada Post to APC because the rates were lower for small businesses, they claim 8-15 business day delivery, and Canada Post was charging nearly the same amount, without tracking. Suffice to say, I'm switching back to Canada Post because even without tracking, at least they export the packages out of the country quickly. I've had multiple overseas packages sit in APC's US warehouse for weeks without moving. I had an order delivered to the completely wrong address on the other side of town, I know this because the delivery person added GPS delivery location of the WRONG ADDRESS. This company is beyond incompetent, and I advise any small business to not use them, however appealing their prices and delivery times might be.
Awful company. Do not use them. I have been waiting for them to deliverer an item in their US warehouse, but it has been there for 2 weeks. The tracking data said it hasn't moved. There is no explanation or justification for this, just sheer professional incompetence and apparent total lack of interest in providing a service to the customer. I have no idea how they are still in business, why people employ them and how their business practices are even legal.
Been waiting for my parcel for nearly 2 months now and was charged a lot of money for shipping received no updates and contacted company many times and no response. Ordered on the 28th September, now 18th November still no parcel awful company and very disappointed.
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