Review Time
Waiting, waiting..... waiting. Package shipped from the USA 5 weeks ago (supposedly priority) destined for Melbourne. For some reason it’s now been in Perth for the last week. What tf? No answer from customer service team. avoid these guys like the plague!
Answer : 21 days where nothing has happened1717401220416474ParcelConnect Priority DDUIn transit (23 Days)Jul 17 2020 06:00 pmDeparted Processing CenterElk Grove Village, ILJul 17 2020 03:04 pmParcel Order Manifested , Ready For ExportElk Grove Village, ILJul 17 2020 04:22 amParcel Order ScannedElk Grove Village, ILJul 15 2020 03:31 amParcel Data Received, Shipment In Route To US Export WarehouseThe parcel was delivered with over 20 days of delay
Ordered from the weeknd store around May 1st. After a delay it was finally shipped on May 27. No shipping updates after May 29 for almost 1 1/2 months. Contacted their (APC's) customer service and they were not helpful at all. Said my package is lost or something. Contacted the weeknd store and they offered to re-ship my order. The new order shipped on the 27th of July. Lets see if it reaches me this time.... -_-UPDATE: Stuck at the same step as previous shipment (departed processing center). 20 days, no change.....
No tracking update since July 10th and it is now July 21st. I understand things are held up due to Covid (mind you Amazon got a package here next day...) but I'd be curious as to where my package has been sitting for the last 11 days since the "Shipment Received by Partner Carrier" update. Why hasn't this mysterious partner given a tracking update?
25 days and still nothing. I assume it's lost because customer service won't reply, I ordered the item two months ago to make sure it arrived in time. I understand Covid has caused issue, but seriously? I have items shipped thousands of miles and have arrived in two days.
For all those who came to look at the reviews and found negativity- it’s true. I had ordered my package and it hasn’t arrived yet. It’s been a month and I’ve tried contacting them each week and no response; in addition No response to emails either. Their customer service is basically of no use and I wouldn’t recommend anyone to ever use this trashy company. It’s not trust worthy at all. So best of luck to all those people who have ordered and expecting packages through this carrier like me.
I ordered a merch through priority for my birthday but the company has not even updated me for the past 2 and a half weeks. The contact email is not responsive!! I don't even know what to do. Have tried contacting them on instagram and facebook as well! would not recommend!!
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