Review Time
This company does not reply to any of my emails... I've had no reply. No tracking for 10 days and all it says is .. Shipment enroute to US export warehouse. I can't even get a response from the company I ordered from as well . It's a Christmas present and all I want to know is what is going on with my package. Im extremely annoyed about this !!
They don't reply to their customer service inquiries. I've been waiting two and a half months for a package, which hasn't moved in over a month. I get covid delays but the least they can do is reply with a confirmation that it hasn't gotten lost.
My parcel is still sitting with them. It has been a month since it has been shipped. I understand coronavirus has delays but this bad? I’ve bought things overseas and they have all arrived within the specified time frame. The last update from them still says it’s estimated arrival is in September. So I don’t even get updates on what mad happening with my parcel. By the looks of things it’s still sitting in the same place they received the parcel. I hope all business avoid using APC. This is my first experience with them and hopefully my last!
Have been waiting Months for my package. Was ordered in July, and shipped end of July and has been sitting in Perth for 5 weeks with no tracking update. Have contacted their customer service 4 times and heard nothing. Same for another parcel I ordered, contacted them many times no reply and package arrived 9 weeks after ordering. Absolutely useless company. I don't know why merch store even bother to use this crap.
My parcel arived on time, (12 buisness days, they said 7-15 from USA to Romania). I panicked when i saw the status not changing for 5 days (it said Frankfurt - in tranzit) and then i read all this bad reviews, so i contacted their customer service by email. They were nice, answered me in like 5 hours, gave me the new tracking number, and after that in 2 days i had my parcel.
Their customer service is absolutely horrible. I have been using them for my ecommerce business to ship packages internationally. I get so many complaints from customers that the tracking isn’t updated for a good 3-4 weeks. When I email customer service they always tell me that they will have someone from their team check it out, they never do. I will not be using them from now on.
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