Review Time
Trash postal service, package has "en route to destinated country" from 26th of december and its the 16th of february now. Horrible service. I dont know why companies use this international post especially UNIVERSAL MUSIC GROUP one of the BIGGEST MUSIC COMPANIES IN THE WORLD so how they CANT afford better shipping like DHL.
Doesnt attempt to help you at all.. I asked for an update and they repeated what I already knew. don't waste your time.. I thought something was wrong as I've had what are now four packages from London with another postal service that I'd ordered AFTER I ordered this package coming from the USA. The UK is twice as long of a flight from uk than usa... so how on earth can FOUR, FOUR seperate packages.. some with one to two weeks between ordering packages (one id ordered last week is already in New Zealand) arrived before my package from the US. It literally isn't geographically possible. You can't blame covid either, as other countries have delivered faster than you have.. so why not just take responsibility so you can look at the services you provide so you can do better in the future?
Never again I will always check what courier is being used . I was told to rebook a delivery so I did then it didnt arrive after me repeatedly phoning and emailing . I was even told to collect it myself from the depot !! then because I said no they said they would send my delivery back to the seller !! They are so rude no knowledge off anything and not fit for purpose . stay clear.
I've ordered two parcels that were shipped from the store I ordered from, yet they have still not arrived after4-5 weeks!! On the site from which I ordered, it was stated that the shipping would take 7-21 days, but the arrival of my parcel has exceeded this time period. I've even emailed the shipping company and they have not responded. My parcel has been 'en route' in my city, yet they still can't deliver it! They don't even provide an estimate on when I might receive my parcel. I will definitely never use this shipping company again.
I've ordered something November 16th 2021. I have yet to receive it now on January 6th 2022. I don't get any updates, no emails from them, nothing. Not a single word. They should be ashamed of themselves. I genuinely don't know how this company still exists
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