Review Time
Incompetence cannot be used as an excuse for these clowns. I am of the opinion they are a group of professional trolls. My package has cleared customs on the 8th September and has been sitting for 2 weeks at their Sydney circus tent. The local carrier Aramex can't do anything. APC will not reply to any communucation I've sent.
Had ordered a package from New York to New Zealand on July 28. Package has been sitting at L.A. since August 4th according to tracking. After over a month from not moving from L.A. and After 2 weeks of excuses by email, I finally receive the following. No apologyor anything. Jennifer P. (APC Postal Logistics)Sep 7, 2022, 10:58 AM EDTGood morning, Unfortunately, we are unable to provide an estimated delivery on your shipment. USPS has the parcel and it's out of our control. I do apologize for this inconvenience, however, I suggest at this time you contact the merchant directly for either a refund or replacement of your parcel.
slower than slow, tracking updates are bad and update every week or so. dates are unclear, you cant even trace your order and see the specific location it was in, even dhl and fedex had those, someone fire this companyit is SOOOOOOOO bad and i literally mean it
Worst shipping agency ever. I can only assume they are actively training cats in scuba gear to send my package to me. Would be the only explanation for how it could take so long. Customer service learned math in the US. They told me it would be 14 days. When I pointed out it was more than 14 days already (23 total), they told me I needed to use a different start date. It was still over 14 days-even if we looked at it as business days, it was still over.
Why can’t we give ZERO stars? Updated review with original left in.Because that’s all this shower deserve. It’s 7th June & no update on tracking since 20th May.Tweeted and eventually got a response asking for me tracking number…6 days later no follow up. Emailed numerous times and no response. This package is a donation to help fundraise at Given To Live. Post pandemic funds are at a premium so this delay (or has it been stolen by a member of staff, hence avoiding communication?) is keenly felt.Absolute disgrace. Original - Absolutely shocking customer service…to be exact zero. No tracking update & shipped on 20th May. Perspective - package of same size shipped from US to us in UK arrived with tracking all the way within 6days.I’ve tweeted. No response.Emailed twice. No response.And I notice here that Apc only respond when they can pass the buck. Appalling.
It’s the worst postal service ever! The slowwwwwwwwwEst in the history of slow! In one instance, they shipped an item that was supposed to go to the UAE from the US to the NETHERLANDS and kept it there for 32 days then they sent it back to the UAE !!! Why??!
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