Review Time
I want to emphasize that the pump itself has been great so far. However, the filter tank and fittings have problematic craftsmanship. I purchased this pump to replace my previous one, but I encountered numerous leaks during setup. After multiple attempts to secure connections, I found that the materials are subpar. Now, I have a functioning pump but a useless filter tank due to stripped screws. Thankfully, I could use the tank from my old pump. Overall, this product does not meet my expectations for quality and value.
Aquastrong was responsive to our email and acted immediately to help us. A pump issue was determined to be a manufacturer's defect and the pump is being replaced. We haven't had this level of satisfaction with a company in a long time. We will look to them first when we need items in their product line. Great customer service is key to getting our business.
I installed this pump, and while it started up fine, it kept cycling on and off and wouldn't hold pressure, even with the cabin valve closed. The instructions were almost useless, offering no help with pressure settings. After putting in a lot of time and effort, I'm sending it back for a refund - it was a huge disappointment.
I brought a pool pump that i thought was hardwire to plug directly to the pool timer. The pool pump i received was fitted with a plug to plug directly to an outlet which i do not have by the pool pump. I immediately e-mailed the company to start the return process and from the 1st e-mail they responded by telling me that they can not accept the return because it was opened and used. I responded to their e-mail by telling them that did open it which it what anyone would do to make sure what i brought was in the box, but that i did not use it because it would not connect to my pool pump connection which is supposed to be hardwire. Their response to my e-mail was that they can not accept the return because i opened it and that i need to sell it 2nd hand in the market. I responded to that e-mail stating their policy says that there is a 20% restocking fee which i will gladly pay and the shipping. They responded saying it's my issue and to sell it 2nd hand in the market. They have stopped responding to my e-mail so i got my credit card company involved so that i can get refunded what i'm supposed to get after paying the restock fee. I have all the e-mails saved just incase the company tries to say i'm lying. I have brought another pool pump, but also talked with 3 other companies which all agree that what aquastrong is doing is completely wrong. If anyone is reading this review i urge you to strongly reconsider purchasing anything from this company and buy it from a reputable company instead. You would save yourself the headache, this company does not care about the customer all they care about is your money and once they have it you are stuck with whatever you purchased. I have what i'm going thru can save you from the same drama i am going thru. To the consumer reading this have a good day. TO AQUASTRONG IF YOU ARE READING THIS YOU GOT TO DO BETTER AS A COMPNAY.
Bought this 3 hp pool pump 4-22-25, nice pump and installed fairly easy. The problem is the built-in timer, which the manufacturer was aware of, gains about twenty minutes a day. This causes problems with my chlorine generator, water flow stops, chlorine generator still running. Reached out to company, said they would send new control panel. It is now 5-27-25, no panel, lots of excuses. wouldn't recommend this product.
Claim your business profile now and gain access to all features and respond to customer reviews.
buddyandlola.co.uk
nodigpiperepair.com
seattleststowncar.com
prismdrive.com
propercloth.com
theluxurybathcompany.co.uk
btconline.com
affordablewastemanagement.co.uk
impowr.com
abbey-london.co.uk