Review Time
Regrettably, I can't endorse this product for two main reasons. First, there's a design flaw: after using the boiling water, the cold tap shares the same feed line, which can lead to burns as residual hot water lingers in the line. Other brands I've used have separate lines for boiling and cold water to prevent this. My partner and I have encountered burns multiple times, and we don't allow our children near the tap without supervision.
Second, our boiler developed a fault just outside its warranty period. When I inspected it, I suspected the sensor was the issue. I reached out to the company for assistance and inquired about purchasing the needed part. They suggested trying a different part, which didn’t resolve the problem. They couldn’t sell me the sensor but offered a replacement boiler at a 'goodwill' price of £199. This seems to be a common response based on other reviews, especially for issues occurring just after the warranty. It feels suspicious! I eventually found the sensor online for £2.50 and managed to repair the boiler myself.
The support from the team is genuinely exceptional. When my boiler pipe burst just three days before Christmas, the representative not only found a replacement hose for me but also helped track down another hose when the delivery driver failed to show up. This level of service is incredibly rare these days. I will definitely remain a loyal customer!
I called at 4 PM on December 23rd with an error code E3 and spoke with a representative who quickly diagnosed the issue. Despite the factory closing for Christmas, they arranged for a replacement boiler to be sent the next day. The boiler arrived by 11:30 AM and the tap was working again by noon. Truly exceptional customer service from the team.
The customer service is unparalleled. When my pipe from the boiler burst just three days before Christmas, a representative went above and beyond to source a replacement hose for me. They also helped track down another hose when the delivery driver didn’t show up. This level of service is incredibly rare to find these days. I will definitely remain a loyal customer!
You can truly gauge a company's quality by how it handles issues. When my 4-in-1 tap jammed on December 22nd, I thought I'd have to cancel my Christmas plans. However, the customer service representative not only replaced the tap under warranty but also found a fitter that same day. The fitter improved the installation, making it easier to access the filters in the future. The team exceeded my expectations and clearly values their customers.
The after-sale support was outstanding. A representative quickly responded to my issue and focused on resolving it as swiftly as possible, rather than trying to sell me an in-house product that would have delayed the solution. I’m happy to recommend them.
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